YOUR MISSION (The Job Description)
The Spa Receptionist will play an important role for day-to-day and ownership of the Spa Desk. They are responsible for guiding guests through treatment menu, accurately booking spa reservations, and assisting guests with retail purchases. The Spa Receptionist will be responsible for the implementation and monitoring of department objectives, standards and guidelines and other administrative processes. The Spa Attendant will be responsible for providing an elevated level of guest service, though timely, engaging and attentive service. They proactively greet, interact and assist team members, fostering a positive harmonious work environment.
THE NITTY-GRITTY (The Essential Job Duties)
This role will work closely with Spa Manager to :
- Assist guests in the usual manner, whether on the phone or in person
- Resolve customer complaints and issues beyond authority of staff to ensure guest satisfaction while operating within established guidelines
- Assist in training of policies and procedures of all new attendants / receptionists
- Assist in monthly inventory of retail supplies to track cost of sales and ensures company assets are accurately accounted for
- Take responsibility for questions or issues that may arise when supervisors are not present Assist with additional job-related tasks as directed by Leadership
- Maintain cleanliness and hygienic environment, including light cleaning, stocking supplies and linen management
- Provide food and beverage offerings as part of the spa experience
- Meet demands of a fast-paced environment
- Be knowledgeable about resort, spa offerings and treatment menu
- Other duties as assigned
WHAT IT TAKES (The Qualities We Look For)
Ability to break down barriers and resolve potential conflicts swiftly and effortlesslyStrong communication and presentation skills to all levels of managementCreativity and innovation are essential!Ability to think outside the box and approach all issues with a completely fresh approachAbility to anticipate needs and over deliver wherever possibleCandidates must think on their feet and use their initiative to solve problems and deliver solutionsExcellent customer relations, communication, presentation and organization skills of utmost importanceAble to change direction and work on multiple project aspects at onceEnthusiastic, passionate, able to inspire and motivate othersLeadership ability and behavior consistent with Virgin Hotels Core Values : Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer serviceMUST HAVE'S
Always communicate effectively with customers and all levels of employeesInspect and maintain areas for which responsibleMust be able to distinguish between different denominations of currency and make changeReview and comprehend all necessary documentationMinimum 1 year customer service experience, preferably in a spa or related environmentMinimum age of 18Food Handler's CardUnrestricted ability to work in the US for any employerWOULD BE NICE TO HAVE'S
Knowledge of spa, fitness and related equipment preferredSuperior customer service skills requiredTHE WORKING CONDITIONS
Effectively and efficiently move around work areaWork physical in nature and requires the ability to balance, bend, carry, climb stairs and ladders, crawl, reach, squat and twist. These actions are required to assist guests in the proper use of equipment and to perform other job dutiesLift up to 60 pounds and push and pull up to 100 pounds of towels, equipment and suppliesUse the equipment associated with the position, including but not limited to exercise equipment, spa facilities, cash register and computer scheduling systemVALUABLE TRAITS
50% logical / 50% creative / 100% AWESOMEEnjoy working with a team and alone as the situation dictatesAdaptive, Flexible!Embody "great attitude"Unwavering integrity and endless work ethicAppreciate constructive feedback, as well as graciously providing the sameTenacious and self-motivatedThis is not an exhaustive list of duties, responsibilities, and conditions.
Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer