Department Support Assistant II - Sleep Lab - Days

Sleep Lab Department Support Assistant II

Hourly Pay Range: $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position: Sleep Lab Department Support Assistant II

Location: Swedish Hospital, Chicago, IL

Full Time: 40 hours per week

Hours: 7:00am 3:30pm

Weekends: No regular weekend requirement; occasional schedule flexibility may be needed based on department needs.

What You Will Do:

• The Sleep Support Assistant II provides administrative and technical support to the Sleep Disorders Center. This role is responsible for desk functions, supporting sleep technologists and providers, and assisting with the preparation, initialization, and distribution of Home Sleep Testing (HST) equipment to patients during daytime hours. The position helps ensure smooth daily operations, excellent patient experience, and compliance with organizational and regulatory standards.
• Greet and register patients, verify demographics and insurance, and assist with check-in and check-out processes.
• Answer phones, route calls, and respond to patient inquiries regarding appointments, preparation instructions, and HST returns.
• Schedule, reschedule, and cancel sleep studies and HST appointments in the electronic medical record (EMR) and scheduling systems.
• Assist with initializing, programming, and distributing Home Sleep Study (HST) devices to patients during the day, including basic education on device use and return instructions.
• Track HST inventory, maintain logs of devices assigned/returned, and notify leadership of missing or overdue equipment.

What You Will Need:

• Education: High School Diploma or equivalent is required
• Minimum 12 years of experience in a healthcare, medical office, or hospital setting preferred.
• Prior experience in sleep medicine preferred
• Proficiency with computers, EMR systems (e.g., Epic), scheduling, and basic Microsoft Office applications.

Benefits (For Full Time or Part Time Positions):

• Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance.
• Premium pay such as shift, on call, holiday and more based on an employee's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Career Pathways to Promote Professional Growth and Development.
• Various Medical, Dental, Pet and Vision options.
• Tuition Reimbursement.
• Free Parking.
• Wellness Program Savings Plan.
• Health Savings Account Options.
• Retirement Options with Company Match.
• Paid Time Off and Holiday Pay.
• Community Involvement Opportunities.