General ManagerDimension Hospitality Group • Miami, FL, United States
General Manager
Dimension Hospitality Group • Miami, FL, United States
1 day ago
Job type
- Full-time
Job descriptionOversee all aspects of hotel operations, including front desk, housekeeping, and food and beverage services. Ensure guest satisfaction by addressing inquiries, resolving complaints, and providing personalized service. Manage and train hotel staff, fostering a positive and productive work environment. Develop and implement operational policies and procedures to enhance efficiency and service quality. Monitor financial performance, including budgeting, forecasting, and cost control measures. Collaborate with marketing teams to promote the hotel and increase occupancy rates. Ensure compliance with health and safety regulations and maintain a clean and safe environment for guests and staff. Other duties as assigned. Computer skills to include word processing, spreadsheet, and familiarity with brand specific property management system(s). Excellent communication, presentation, organization, time management and listening skills. Analytical skills for measuring business potential and value to the hotel. Successful interaction with all levels of customers and hotel management. Interview, select and train associates. Set and adjust associates’ rates of pay and hours of work. Direct the work of associates. Appraise associates’ productivity & efficiency to recommend promotions or other changes in status. Handle associate complaints. Discipline associates. Plan the work. Determine the techniques to be used. Apportion the work among associates. Determine materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked & sold. Control the flow and distribution of materials or merchandise and supplies. Provide for the safety and security of the employees or the property. Plan and control the budget. Monitor or implement legal compliance measures. Customarily and regularly direct the work of at least 2 or more full‑time associates or their equivalent. Authority to hire or fire other associates, or make suggestions and recommendations regarding the hiring, firing, advancement, promotion or other changes of status of other associates. Develop new programs which result in an increased level of guest satisfaction and operational excellence. Prepare the annual hotel budget. May deviate from established procedures to modify strategies that will enhance revenues effectively. Modify strategies that will enhance revenues. Develop short‑term and long‑term financial and operational plans for the hotel which support the overall objectives of the company. Investigate complaints and maintain product and service quality standards by conducting ongoing evaluations and initiating corrective action. Make an independent choice to develop sales action plans and evaluate trends to modify strategies that will enhance revenues. Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts / carries up to 10 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi‑manual dexterity and fine motor skills. Additional physical & visual requirements. Walk extended distances. Able to work overtime and irregular hours. Continually works in normal office conditions and in close proximity to others.
Job Details
- Job Location : Miami, FL
- Position Type : Full Time
- Salary Range : $125,000.00 - $135,000.00
- Job Shift : Day
Job Purpose
To manage a hotel’s operation and maintain established cost and quality standards in order to ensure superior service and maximize profits.
Key Responsibilities
Job Skills
Management Activities
Discretion & Independent Judgment
Physical Requirements
Working Conditions
Qualifications
Education – Bachelors degree in Hotel Management or a related field is preferred.
Experience (Required) – Minimum 3-5 years of experience as a General Manager in a branded hotel (Marriott / Hilton / Hyatt) with a strong background in operations, sales and marketing.
Licenses / Certifications
Possess a valid driver’s license and be able to drive to customer appointments.
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General Manager • Miami, FL, United States
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