Front Desk / Kennel Associate

Job Description

Job Description

Description : DescriptionLocation : Ottawa, Il

Job Types : Part-time or Full-time

Job Role : Front Desk-Kennel Associate

The Gold Leash Pet Hotel & Daycare is looking for a reliable, energetic, and customer-focused Front Desk / Kennel Associate to join our team. This cross-trained position is a mixture of Front of House (FOH) and Back of House (BOH) responsibilities — you’ll be the face of the company at the front desk while also working hands-on with the pets in our care. As you grow, there are clear career paths into Kennel Lead and Assistant Manager roles for strong performers who want to advance.

Key Responsibilities

Front of House (FOH) – Customer Service

• Serve as the first point of contact for clients with a warm and professional attitude.
• Handle calls, emails, and in-person inquiries efficiently and accurately.
• Process reservations, cancellations, check-ins / outs, and payments.
• Manage customer concerns with empathy and solution-focused communication.
• Clearly explain company policies, services, and procedures.
• Maintain a professional, clean, and welcoming reception area.

Back of House (BOH) – Animal Care & Facility Support

Software & Data Management

Manage appointments and reservations.

Operational Support

Job Requirements

Perks & Benefits

How to Apply :

Submit your resume and a short note about why you’d be a great fit for our team.

Requirements : Requirements