Talent.com
Customer Success Engineer
Customer Success EngineerSimplex • Austin, TX, US
Customer Success Engineer

Customer Success Engineer

Simplex • Austin, TX, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

This position is fully in-office, M-F in Northwest Austin, TX. Relocation reimbursement is offered for this role if moving from outside the greater Austin, TX area. This is a base + commission role.

The Customer Success Engineers manage the day-to-day performance of customers while striving to maximize ROI and lifetime customer value (LTV). You will be the authority on data, optimization, and support. Learn and sharpen your SQL skills and diagnose integration issues using products like Postman. You will help onboard some of the nation’s top companies working in partnership with Account Executives, Account Managers and fellow CX engineers to present a cohesive, team-oriented approach to customers.

As a Customer Success Engineer, you will:

  • Accurately onboard clients onto the platform
  • Continually monitor dedicated accounts and make optimizations (bids, budgets, segmentation and overall ROI) to facilitate best performance and consistent improvement, budget fulfillment and overall client retention quarter over quarter
  • Become a product expert and influence the product roadmap.
  • Provide appropriate product suggestions on a client-by-client basis
  • Minimize churn by enlisting all available corporate resources to solve problems & drive results
  • Prepare and conduct regularly scheduled trend and metric reviews with clients
  • Resolve technical, product and account issues as they occur
  • Accurately document all relevant activity in Salesforce

What we are looking for in a highly qualified candidate:

  • Current Bachelor's degree (or expected graduation by May 2026) from a top school.
  • Demonstrated interest in data / analytics. Willingness to learn and utilize SQL
  • Very adaptable and open to change in a fast-paced team environment
  • High level of natural curiosity to challenge the status quo
  • Excellent verbal and written communication, presentation, and interpersonal skills
  • Must be eligible to work permanently in the United States without employer sponsorship at any time now or in the future

Benefits:

  • Highly competitive salary & total compensation
  • Company-paid gym membership or Classpass
  • Comprehensive, company-paid health, vision, and dental insurance premiums for you and your dependents
  • 401(k) retirement plan with 3% employer contribution
  • Paid company holidays and unlimited PTO
  • Awesome company events


#ZR

Create a job alert for this search

Customer Success Engineer • Austin, TX, US

Similar jobs

Customer Success Manager, Mid-Market

QualiaAustin, TX, United States
Full-time

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process.Our SMB and Enterprise products bri...Show more

 • Promoted

Customer Success Engineer

SimplexAustin, TX, United States
Full-time

This position is fully in-office, M-F in Northwest Austin, TX.Relocation reimbursement is offered for this role if moving from outside the greater Austin, TX area.This is a base + commission role.T...Show more

 • Promoted

Customer success manager

RandstadAustin, TX, United States
Full-time

Job Title: Customer Success Manager.A Tech enterprise that emerged a little over ten years ago, but is now an institution across the USA, parts of Europe and Asia, is growing in multiple markets an...Show more

 • Promoted

Digital Customer Success Manager

ProCore CPAAustin, TX, United States
Full-time

We're looking for a Digital Customer Success Manager to join Levelset, a Procore Company's Customer Success Team.In this role, you'll proactively and reactively engage with customers in our scaled ...Show more

 • Promoted

Customer Success Manager

Verint SystemsAustin, TX, United States
Full-time

At Verint, we believe customer engagement is the core of every global brand.Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering C...Show more

 • Promoted

Digital Customer Success Manager

ClosinglockAustin, TX, United States
Full-time

Closinglock is modernizing the real estate world's way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and o...Show more

 • Promoted

Senior Customer Success Manager

TailosAustin, TX, United States
Full-time

As a Senior Customer Success Manager, you'll be the strategic partner for our customers, driving product adoption, measurable ROI, and expansion opportunities across their portfolios.You'll manage ...Show more

 • Promoted

Customer Success Manager

NinjaOneAustin, TX, United States
Full-time

NinjaOne Customer Success Manager.As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers.Through ...Show more

 • Promoted

Customer Success Manager/Implementation Consultant

StampliAustin, TX, United States
Full-time

Customer Success Manager/Implementation Consultant.As a Customer Success Manager/Implementation Consultant at Stampli, you will lead customers through successful onboarding, acting as a trusted adv...Show more

 • Promoted

Customer Success Manager

JamfAustin, TX, United States
Full-time

At Jamf, we believe in an open, flexible culture based on respect and trust.Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right.We ...Show more

 • Promoted

Customer Success Manager IV

AWLAustin, TX, United States
Full-time

This is a Senior-level role, designed for someone who can blend strategic revenue management, demand generation expertise, and consultative partnership skills.You will be accountable for driving me...Show more

 • Promoted

Customer Success Engineer II, General Contractors (Remote)

ProCore CPAAustin, TX, United States
Full-time

Procore's General Contractor customers.In this role, you'll be the product champion of Procore and serve as a subject matter expert.You will succeed in this role when the customer succeeds in adopt...Show more

 • Promoted

Customer Success Manager

WorkdayAustin, TX, United States
Full-time

Your work days are brighter here.We're obsessed with making hard work pay off, for our people, our customers, and the world around us.As a Fortune 500 company and a leading AI platform for managing...Show more

 • Promoted

Manager, Customer Success Engineering

ImprivataAustin, TX, United States
Full-time

Ready to join a team that's all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to wor...Show more

 • Promoted

Enterprise Customer Success Manager

Social Solutions GlobalAustin, Texas, United States
Full-time

US Salary Range: $90,500 - $120,000.Bonterra exists to propel every doer of good to their peak impact.We measure that impact against our vision to increase the giving rate as a percentage of GDP fr...Show more

 • Promoted

Customer Success Engineer - App & Runtimes (Core to Modernize)

IBMAustin, TX, United States
Full-time

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges.Working across industries and geographies, you’ll partne...Show more

 • Promoted

Customer Success Manager

TractianAustin, TX, United States
Full-time

Customer Success Manager At Tractian.The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base.By dee...Show more

 • Promoted

Customer Success Manager

Q2 Software, Inc.Austin, TX, United States
Full-time

As passionate about our people as we are about our mission.Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in ...Show more