Director, Customer Quality Engineering

Director, Customer Quality Engineering

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we've been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world's biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You'll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That's us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital, G-Technology, SanDisk and WD brands.

Today's exceptional challenges require your unique skills. It's You & Western Digital. Together, we're the next BIG thing in data.

Job Description

Lead a team of highly experienced Customer Quality and Product Insights Engineers with primary focus on monitoring product performance at customer Integration and Field; identify problematic areas and issues that need quick resolution.

Ensure WD Quality leadership and Intimacy and Top QBR Customer Quality Rankings and Scores

Coordinate the work of cross-functional teams to resolve product related issues at customers.

Represent the Company, Quality Organization, and the Team in internal or customer-facing meetings.

Strong knowledge of quality and reliability and ability to drive issue resolution following 8D methodology.

High level of analytical skills, strong organizational and project management skills.

Excellent communication (fluent in English, any other language is a plus) and presentation skills.

Resilient and able to deal with challenging situations.

Flexible to meet the demands of the role.

Quick learner - can pick up new tools for reporting and analysis.

Qualifications

10+ years of experience in Storage industry with at least 5+ years of management experience in Quality, Engineering, or Manufacturing.

Bachelor's degree in Engineering or equivalent combination of professional experience.

Customer facing is preferred but not required