Field Service Technician (Remote) Aftermarket - Caljan Inc. (US)

Join a fast-growing global company shaping the future of logistics automation.

At Caljan, we design and deliver intelligent automation solutions that keep global supply chains moving — efficiently, reliably, and sustainably. With operations across Europe and North America, we are on an ambitious growth journey and are looking for a Group Accounting Manager to help us build a best-in-class global finance function.

What does the Field Service Technician do?

Are you a technical expert with a passion for problem-solving and customer success? Join Caljan as a Field Service Technician and become an essential part of our team, supporting our North American customers throughout the entire life-cycle of our cutting-edge machinery.

Under the guidance of our Field Service Manager , you'll serve as the go-to expert for troubleshooting, maintenance, and optimization. Your deep technical knowledge and hands-on experience will empower customers, helping them enhance their operations and maximize efficiency.

Position canbe located out of Atlanta GA, Tampa Bay FL, or Nashville TN!

Responsibilities

• You will install, integrate, repair, and troubleshoot machinery of a complex and involved design requiring a high level of technical skill / knowledge.
• You will ensure all established inspection, testing, quality, and operating specifications are met.
• You will direct and / or supervise customer's employees or Caljan contractors during machinery installations and integrations or servicing.
• You will identify and correct hardware or software discrepancies.
• You will maintain positive customer relationships.
• You will identify new product opportunities and make recommendations for product improvements.
• After you review the customer's parts inventory, you will advise the customer of necessary parts that should be included in the customer's stock.
• You will support Caljan's Customer Support team by receiving and responding to customers, contractors, Sales, and other technical inquiries.
• You will function as a technical resource for the Sales Account Managers and Engineering Design organization (Electrical and Mechanical) to address and resolve inquiries and problems related to installation and integration or repair. You will provide technical support for other departments (Operations, Accounting, Sales, etc.).
• You will prepare accurate and timely trip reports that summarize work preformed, status of installed equipment and identify additional equipment and parts opportunities.
• You will comply with all Caljan safety, travel, and expense policies as well as safety guidelines.
• You will work with customers and the Customer Support team to resolve warranty, installation, and commissioning issues.
• You will maintain up-to-date technical knowledge on all products sold by Caljan and competitive products.
• You will demonstrate supported products to customers, including training on operations, maintenance, and routine troubleshooting.
• Other duties as assigned.

Minimum Qualifications

Desired Qualifications

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity, expression, or veteran status. We are proud to be an equal opportunity workplace.

We are an Equal Opportunity Employer including disability and veterans. If you are an individual with a disability and you need assistance or a reasonable accommodation process, please email hr.us@caljan.com.

Equal Opportunity Employer

About Us

Why join Caljan?

Caljan is a purpose-driven company at the forefront of logistics automation. With more than 550 employees across 7 countries, we are committed to innovation, sustainability, and people development. Backed by a long-term ownership model and experiencing double-digit growth year-over-year, we offer a unique opportunity to shape a global finance organization in a company where your work truly matters.

Ready to take the next step in your career and make a global impact?

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