Inside Sales Coordinator

Summary :

The Inside Sales Coordinator is responsible for supporting the aggressive and successful growth plans of the company.  This position advises the Regional Sales Manager, VP of Sales and other members on all relevant issues relating to customer service but also acts on behalf of the company in any way necessary to support company initiatives and customer satisfaction.  Through a methodical, respectful, constructive, and energetic style, the Inside Sales Coordinator provides the support, management, and vision to inspire a focus on operational excellence, people systems, productivity, and a bias towards action.

Essential Functions & Responsibilities :

• Receives and processes customer inquiries and orders via telephone, fax, e-mail, and in person, ensuring accurate data entry data entry of sales orders, pricing updates, special orders or sample requests.
• Assist Account Executives and National Business Development Manager to facilitate the positive experience of our customers.
• Answer multi-line phone in a professional manner and direct call to appropriate department and greet customers and visitors in a friendly professional manner.
• Upsells additional products, promotes new items and specials, and advises customers of discontinued products.
• Responds to all customer inquiries and complaints and documents complaints and distributes to required staff.
• Actively participates in sales meetings and training sessions to stay informed on current products and initiatives.
• Send out bid sheets to predetermined customers on a weekly basis.
• Provides technical assistance and product information to customers as needed.
• Reports shorts, quality or any other pertinent customer concerns to Account Executive or National Business Development Manager and local management as appropriate to diagnose and resolve.
• Reports unusual or discontinued usage of items to Account Executives or National Business Development Managers.
• Follow through with sample requests and special orders.
• Follow through after invoicing by ensuring in-house protocol is followed.
• Coordinates with the Logistics Manager to ensure customers’ shipping requirements are met accurately and efficiently.
• Embraces working together as a Team and assists where needed.
• Ability to work overtime as required to meet customer expectations.
• Performs other duties as assigned.

Work Environment / Physical Demands

This job operates in an office, warehouse, and production environment. The role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines.  90% of time will be spent in an office environment lifting no more than 20lbs on occasion.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand; walk; use hands to finger, handle or feel; and reach with hands and arms.   Occasionally, the employee will be required to perform work in a refrigerated environment.

Teamwork & Communication :   Listens well. Speaks effectively. Write clearly. Participates in, accepts, and supports group decisions. Acknowledges the ideas and contribution of others. Works well with varied personalities and cultures. Contributes to a positive work environment.

Planning & Organizing :   Self-starter. Structured and productive in work habits. Manages time well and meets deadlines. Works with a sense of urgency. Sees things through to completion. Demonstrates flexibility in responding to unexpected demands.

Problem-solving & Decision-making :   Ability to break down a situation into smaller pieces to identify key issues. Make good decisions independently. Balances short- and long-term considerations. Able to cope with setbacks and unexpected challenges with energy. Propose ideas or actions that improve work effectiveness. Finds fresh solutions to issues.

Leadership & Initiative :   Forms insights into the business. See the future. Seeks new possibilities. Drives change. Chooses and communicates a vision and direction. Inspires others. Demonstrates passion for winning. Sets ambitious standards. Focuses on key decisions and activities. Makes measured decisions. Organizes self’s achievement of objectives with a clear plan. Able to work effectively using objectives, metrics, routines, as well as coaching and training to deliver results through others.

Builds Organization Capability :   Develops people and organizations (leadership & environment, people & skills, knowledge & systems, processes & tools, metrics). Builds aligned teams. Creates frameworks for decision-making, empowering the organization. Focuses on efficiency and effectiveness. Manages talent actively. Plans for needed talent. Develops self. Creates a development environment for others. Emphasizes reward and retention.

Sierra Meat and Seafood believes that each employee makes a signification contribution to the success of the company. The contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline the responsibilities but not limited to such responsibilities. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Education, Training and Skills Required :

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