Customer Service Specialist (Accounting Technician II)

Customer Service Specialist (Accounting Technician II)

Parking Services at CU Boulder invites applications for the Customer Service Specialist (Accounting Tech II). This position serves as the public face of the organization by welcoming campus guests and regular clients to the main office. This includes greeting guests and listening to understand their individual needs in order to provide a menu of choices that best meets these needs, especially when handling guest complaints. In addition, the incumbent should be able to offer suggestions about campus events and local amenities. This position processes parking payments and handles cash.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

Parking Services (PS) is a department within the Auxiliary Services unit of Finance and Business Strategy (FBS) at the University of Colorado Boulder. The FBS goal is to provide innovative customer service and revenue focused solutions to support our campus and local community clients. Parking Services ensures our collective success by supporting the University of Colorado Boulder's strategic goals, supporting and investing in our workforce, meeting our fiscal responsibilities as a self-funded university business and planning for a sustainable future.

What Your Key Responsibilities Will Be

• Listens to guest needs in order to provide solutions to satisfying their parking related needs. This requires a knowledge of campus parking facilities, department procedures, and the ability to communicate to a diverse clientele. Primarily, this includes discussions about standard permit options, the rationale behind issued parking citations, and general information about campus or local amenities. In addition, the incumbent also advises guests of remedies to solve problems with their accounts or impounded vehicles.
• The incumbent processes transactions as a result of understanding their guest's needs. The types of transactions processed include but are not limited to : permit purchasing, violation payments, refund processing, and account reconciliation. The incumbent is also expected to correct errors and advise the Customer Service Manager of errors encountered during their shift beyond their ability to control given department guidelines.
• The incumbent processes any details related to guest transactions or information requests they cannot fulfill based on department guidelines. This also includes maintaining their work space, balancing their shift drawers, and processing mail.
• Completes other duties as necessary to support the operational readiness and productivity of the department.

What You Should Know

Monday through Friday 8am - 5pm, in-person on campus.

What We Can Offer

The annual salary for this position is $45,760. Benefits At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County's largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.

Be Statements

Be daring. Be unique. Be Boulder.

What We Require

Two years of accounting / bookkeeping experience. Substitution : Two years of college, university, or non-correspondence business school which includes eighteen semester credit hours of accounting or bookkeeping can be substituted for the required experience.

What You Will Need

Excellent verbal and written communication skills. Proficient in MS Office. Excellent customer service skills. Comfortable with using web-based software to process transactions and gather information.

Special Instructions

To apply, please submit the following materials : 1. A current resume. 2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position. We may request references at a later time. Please apply by November 11, 2025, for consideration. Note : Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs. In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.