Dealer Lien Perfection Sr. Coordinator (Work from Home)

Dealer Lien Perfection Sr. Coordinator

The Dealer Lien Perfection Sr. Coordinator will be calling dealers, customers, and DMVs to follow up on the title status of accounts placed in PP and working the initial contact on new accounts. A likely match for this position is a self motivated individual that can work under limited supervision who has efficient time management, multitasking, problem solving, and attention to detail skills.

Responsibilities :

• Provide a world class experience for our customers through strong communication skills
• Updating various trackers, sending out documents to customers and DMV's & verifying accuracy of documents
• Demonstrate excellent organizational skills, time management skills, and attention to detail
• Ensure accuracy and highest quality assurance standards
• Manage multiple tasks, appropriately prioritize workflow, and get the job done in an efficient manner
• Exhibit professionalism & morale with associates at all levels including external contacts
• Call dealerships and customers to obtain title status updates
• Call DMV's and previous lien holders when necessary
• Run state inquiries
• Place necessary documents on a tracker to send to perfect the accounts
• Send lien placement documents to customer
• Answer emails and voice mails within an SLA period

Job Level

Sr. Coordinator

Work Schedule

Monday - Friday 8am - 4 : 30pm or 7 : 30am - 4 : 30pm CST

Work from Home Technology Requirements

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.

Basic Qualifications

Preferred Qualifications

More Benefits, More Health, More Wealth, and More Life

Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.

"At Capital One, we strive to attract the best people to give them the opportunity to be great."

We believe in the Power of one

Work & Culture at Capital One

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location) : $49,774 - $49,774 for COAF Ops Sr. Coordinator

Richmond, VA : $49,774 - $49,774 for COAF Ops Sr. Coordinator

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).