Client Delivery Advocate - Analyst

Client Delivery Advocate - Analyst

iCapital is seeking a Client Delivery Advocate Analyst to join the Data Solutions team. This individual must be comfortable working in a dynamic, performance-driven, fast-paced environment, and is committed to delivering a high-quality, accurate product on a time-sensitive basis. Daily activities will be diverse, from setting up and maintaining software applications, to assisting clients with issues, special projects, sales calls, and helping with all the non-related tasks associated with building an innovative company. The role is a mix of finance and technology.

Responsibilities

• Financial Reporting and Data Aggregation Tools
• Analyze and Explain Portfolio Performance Results
• Conduct Account Level Reconciliation, Including Research and Resolution of All Breaks, Cancels, and Corrects
• Analyze Private Equity and Hedge Fund Statements for Input into System
• Consolidate Data from Multiple Sources and Custodians
• Provide Accurate and Timely Statements and Data Entry
• Generate Reports as Needed
• Work with Clients and Partners to Resolve Data Issues
• Develop and Strengthen Client Relationships via Client On-boarding, Client Account Setup, Training, Day-to-Day Support and Issue Management
• Maintain Software Maintenance, System Setup and Configuration which Includes New Client Setup, New Financial Account and Asset Set-up and Classification. This Assists in Data Feed Management, Creating Custom Reports Based on Client-Specific Needs, Liaise with the Vendor Partners for Enhancements, and System Data Issues
• Work with the Team to Prioritize Individual and Communal Work to Ensure All Projects Are Completed on Time and to Detailed Specifications
• Establish Operational Effectiveness through the Development, Adoption of Policies, Procedures, and Controls

Qualifications

Benefits

iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.