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Signing Services Coordinator
Signing Services CoordinatorSummitHR • Pasadena, CA, US
Signing Services Coordinator

Signing Services Coordinator

SummitHR • Pasadena, CA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Corporate Culture and Compensation :

Be part of friendly and professional team for one of the largest title companies in the United States where employees can learn, grow and make a difference. Be an instrumental part of a company focused on building long, rewarding careers in an exciting industry and where the work environment provides room for employees to grow personally and professionally.

You'll receive :

Compensation and benefits packages are comprehensive, competitive and generous providing room for potential growth and position / compensation advancement.

Responsibilities :

  • Manage signing agent network to ensure exceptional and professional experience for Old
  • Republic's customers and their consumers.
  • Ensure fee management, vendor communication standards, technology usage and compliance

and quality control expectations are being met by staff and vendor partners.

  • Process, monitor, and follow up on all open signing services assignments daily to ensure

    • customers' expectations and turnaround time requirements are being met, while utilizing the follow up Queue and maintaining our order tracking system.

  • Monitor the incoming signing services requests emailed or delivered in accordance with turnaround time standards and department guidelines.
  • Acquire understanding of processing correction requests and re-works.
  • Assist QC by setting quality expectations for signing services to meet industry guidelines and

    • customer specifications.

  • Manage the signing agent network, including negotiations with vendors to improve service and

    • decrease costs.

  • Monitor and handle the signing services box according to department guidelines.
  • Recruit qualified signing agents for signing agent network, obtain and maintain licensing / background checks / E&O Ins / certification and negotiate fees.
  • Assist in vetting signing agents to meet customer specifications.
  • Assign signing services, based on experience, fee, turnaround time, and signing agent's performance.
  • Maintain vendor records with background checks, E&O and signing agent data.
  • Manage status updates through signing agents' box and VINCA from vendors and customers in a

    • courteous and timely manner.

  • Reconcile RealEC orders with order tracking system, while resolving any discrepancies.
  • Educate vendors on our customer's specifications as they relate to the assigned order and product.
  • Update and maintain all areas of VINCA as it relates to orders and vendors for the signing services.
  • Handle general internal and external notary and customer inquiries, while elevating to appropriate parties as needed, according to department guidelines.
  • Must be personable, positive and a professional representative of the Company.
  • Regular consistent attendance is required, that could include attendance at after hour Company

    • events.

  • Ability to accept supervision.
  • Ability to foster, develop and maintain professional and collaborative working relationships. Must be able to get along with others, i.e., peers, supervisors, outside customers, and vendors.
  • Ability to interact effectively and professionally with all levels of management, employees and

    • customers by email, phone and in person.

  • Ability to work overtime as requested and approved by supervisor especially at month-end as

    • needed to meet customer's business needs.

  • Perform other duties as assigned by supervisor.

    • Knowledge / Skills / Experience :

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Ability to prioritize and handle multiple projects.
  • Strong attention to detail and organizational skills.
  • Proficient in Microsoft Office Suite and Outlook.

    • To see new and updated job postings and job postings similar to this, please follow us on LinkedIn : https : / / www.linkedin.com / company / summithr

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    Service Coordinator • Pasadena, CA, US

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