B-Level Technician

Summary : This position is responsible for the testing, troubleshooting and repair of PMA and vendor products electronic components, parts, equipment, electrical circuitry, electronic and electrical testing and sharing administration duties with the team.

Essential Duties and Responsibilities :

• Repair electronic components (radio remote controls, control boxes, and other electronic components) using engineering instructions, technical manuals, schematics, and knowledge of electronic systems and components.
• Keep accurate and detailed repair history and documentation of repairs completed.
• Modify and maintain existing test benches, and establish new test benches as needed to ensure precise testing of electronic systems under development.
• Analyzes faults and root causes of issues on a vendors product using schematics and other technical data.
• Coordinate with technical personnel from the vendor or other internal departments to discover solutions when there is a  requirement for more information / technical knowledge for any given repair.
• Provide technical support via phone, e-mail, and text message to internal, external customers, and dealers on the products being    serviced.
• Provide Quotations for the repair work or replacement of equipment and contact customers regarding required work / replacement and   subsequent customer contact.
• Determine if repair needs to be warrantied, or if a warranty is voided due to abuse or damages.
• Adjusts, calibrates, and modifies systems and components and records effects on unit performance.
• May check functioning of newly installed equipment in products to evaluate system performance under actual operating conditions.
• Shared responsibilities with the team in admin for the department (picture documentation, receiving boxes, inventory maintenance, loaner radio fleet maintenance).
• Operate drills, soldering iron, or other small tools to repair / replace parts.
• Perform other tasks as directed.

Qualifications :

Education / Certification / Training :

Work Environment / Physical Demands :

The above information includes the general details necessary to describe the principal duties of the job identified and shall not be interpreted as a detailed description of all the work requirements that may be inherent in the job.

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