Desktop Support Technician

Description

At Levata, our Desktop Support Technicians work as part of a team of IT professionals who provide in-house technical PC hardware and software support. They work with a variety of equipment and systems including desktops, laptops, network connectivity, and Windows software. In addition, they implement special projects which require researching new technology and solving complex problems.

What You'll Do

• Assist personnel with PCs, networks, printers, software, and phones
• Package, test, deploy, update, and troubleshoot software
• Create and maintain desktop images
• Perform routine network and PC installation, and troubleshoot, maintain, and resolve any related problems
• Setup new users in our systems
• Remove / disable system access for departing employees
• Analyze desktop hardware and software processes for efficiency and needs
• Document processes and procedures
• Coordinate upgrade of desktop equipment and software
• Maintain ticketing system for prioritizing tasks
• Escalate or delegate issues to other IT members if required
• Be the primary point of contact for personnel with any IT question or task via tickets or walk-ups
• Maintain phone system users, teams, and call flow logic
• Grant / revoke access to various internal and external systems
• Train personnel on how to best use the different systems and tools
• Follow PCI / SOC II compliance guidelines
• Demonstrate the ability to communicate effectively with C-suite executives and other senior leaders, maintaining a high level of professionalism at all times
• Keep inventory of IT equipment
• Lift boxes 25+ pounds

What You'll Need

Who You Are

We take our guiding values seriously. You should be someone who can :

Who We Are

Levata is a high-growth, global provider of technology solutions that unlock the power of a world in motion so modern business can thrive. Founded in 1994, Levata sells, integrates, and supports enterprise mobility and supply chain visibility solutions. The Company's solution offerings, which include devices, software, services, and supplies, enable organizations to capture and manage data about their assets, people, and transactions. Levata's solutions improve productivity, provide an elevated customer experience, and drive better customer results. At its core, Levata is uncompromising about customer service, delivering industry leading solutions through its solutions engineering and technical sales teams who collaborate with each customer to build long-term strategic and result-driven relationships. Odyssey Investment Partners has been invested in Levata since December of 2018.

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What We Offer :

Levata is proud to be an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic. Please see EEO is the Law. If you have a disability or special need that requires an accommodation in the application process, Click here to request assistance with Request for Accommodation in the subject line.