Technical Services Field Technician-Energy & Infrastructure Solutions (ET24090)

Job # ET24090

Job Title Technical Services Field Technician

Office Location Roanoke, VA, Houston or Dallas Texas, Jacksonville, Orlando or Tampa, FL, Phoenix, AZ Preferred

Business Function / Department Energy & Infrastructure Solutions / Technical Services

Sales Territory, if applicable N / A

General Role Description

Provide warranty support of utility scale solar PV inverters, variable frequency drives, power distribution, power electronic and rotating machine products to clients and field personnel.

Role Accountabilities

• Analyze client equipment failures using diagnostics tools to resolve issues
• Provide technical support to clients and other engineers, when not in the field
• Perform commissioning, installations, quality inspections, and performance testing of photovoltaic inverter systems to meet design performance criteria
• Troubleshoot, isolate issue, repair and / or replace defective components
• Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers.  Implement corrective actions outlined in Field Change Notices as assigned
• Update client relationship management (CRM) tool with appropriate case information to ensure timely and accurate reports
• Prepare Service Advices and issue to clients and engineers as necessary
• Write and / or review field reports, and issue to clients as requested
• Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices
• Process warranty replacements, expediting when necessary
• Investigate suggested field changes, report problems and recommend solutions to parent company as necessary

General Employee Accountabilities

Requirements

Minimum Qualifications

Preferred Qualifications

Link to TMEIC Corporation Americas website :   https : / / www.tmeic.com / .  To be considered an applicant for any available positions, individuals must complete an online job application for each posting.  A resume may be attached to the online application but is not considered a substitute for the information in the application.  Applications will be considered only for the specific position for which the application is submitted.

EEO / AA / M / F / Vet / Disability Employer