Customer Order Specialist

ABB Business Excellence Manager

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This position reports to :

Business Excellence Manager

In this role, you will be responsible for managing customer orders through our factory / cross functional processes, driving accurate pricing, date management, on time delivery and all customer communications. Each day, you will ensure commercial activities align with factory and corporate commercial policies and SOPs / procedures.

The work model for this role is : Onsite

Key Responsibilities

• Order Management & Documentation : Review and process customer orders, ensuring completeness, accuracy of pricing and documentation, and resolution of discrepancies prior to order entry.
• Engineering & Release Coordination : Manage engineering approvals and drive manufacturing releases in alignment with customer expectations and contractual obligations.
• Logistics & Delivery Coordination : Coordinate with field and traffic teams to schedule and execute timely, accurate customer deliveries.
• Customer Support & Continuous Improvement : Oversee project lifecycle support, including issue resolution and post-sales service, while driving cross-functional process and tool improvements.

Qualifications

What's in it for you

We want you to bring your full self to workyour ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites :

ABB Benefit Summary for eligible US employees :

Health, Life & Disability

Retirement

Time off

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

More about us

ABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.