Operations Manager, Services

About Ernesta

Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought standard-sized rug, a custom-cut rug from Ernesta will not only be a better fit, but also a better buying experience. We believe that high-quality custom design shouldn't be out of reach for consumers and aim to address this need in the multi-billion dollar global rug industry.

Driven by our collective mission, our team is hungry, hardworking, and highly ambitious. We're problem solvers, innovators, design enthusiasts, and executors. We are relentlessly focused on creating and delivering beautiful and delightfully simple solutions and experiences for our customers. Together, we are excited and humbled by the opportunity to expand the market for custom rugs and allow more people to live in elevated design settings. Put simply, we believe more soft surfaces mean happier homes.

About The Role

Ernesta's Services business allows customers to customize their Ernesta rug to fit specialized spaces (examples include stair runners and fireplace cutouts). We are seeking an Operations Manager to lead and scale our Services business operations nationwide. This role will be hands-on : working directly with small, often single-person installation partners, managing day-to-day coordination, and solving real-world logistical challenges. At the same time, the Service Operations Manager will design and implement processes that enable Ernesta to scale its service operations nationally, ensuring consistent, high-quality customer experiences.

This is an exciting opportunity for someone who thrives in both execution and building processes and systems — someone comfortable rolling up their sleeves today while architecting the foundation for tomorrow.

What You'll Do

Partner Management & Coordination

• Serve as the primary point of contact for third-party Services installation partners.
• Coordinate scheduling, communication, and troubleshooting with installers to ensure seamless customer experiences.
• Build strong, trust-based relationships with small business owners and independent contractors.

Process & Systems Development

Quality & Customer Experience

Scaling & Growth

Key Qualifications

Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The anticipated base pay for this role is $130,000 - $150,000 per year. The actual base pay is dependent upon many factors, such as experience, education, and skills. This role is eligible for health benefits, company equity, and flexible paid time off.

J-18808-Ljbffr