Desktop Support - Seasonal Assignments

Howard Community College ( HCC ) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Position Title

Position Title Desktop Support - Seasonal Assignments

FLSA

FLSA Non-Exempt

FT / PT

FT / PT Part Time

Hours Per Week Up to 24 hours

Work Schedule

Work Schedule Evenings and weekend support

Position Salary Range

Position Salary Range $16 / hr

General Responsibilities

The Desktop Support Technician is responsible for supporting the students, employees and guests using colleges technology across the campus. They support students and employees by providing quick response and resolution for tickets as requested. Including instruction, diagnostics, and repair as needed. The Desktop Support Technicians assist the department with hardware deployments, imaging, upgrades and moves. They work with members of IT to update guides for students, staff and faculty as needed.

Work Performed

• Setup and deployment of hardware and software in classroom, conference room and employee workstations.
• Proactive maintenance and remediation across computers, printers and mobile devices
• Diagnostics and troubleshooting issues reported by the Howard CC community
• Training and assisting students and faculty on using software and hardware
• Update the college knowledge base articles
• Maintain the college technology asset inventory as required
• Document calls in the college IT Service Management / Ticketing platform.

Minimum Education Required High School or equivalent

Minimum Number of Years Experience Required

Minimum Number of Years Experience Required 0

Other Knowledge Required

Working Conditions

Division

Division Student Computer Services (Div)

Department

Department Student Computer Support

Posting Number

Posting Number NB209P

Number of Vacancies

Number of Vacancies 2

Best Consideration Date

Best Consideration Date 06 / 20 / 2025

Job Open Date

Job Open Date 05 / 30 / 2025

Job Close Date

Job Close Date 09 / 05 / 2025

Open Until Filled Yes

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).

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EEO Statement

Howard Community College ( HCC ) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.

HCC understands that persons with specific disabilities may need assistance with the job application process and / or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.

Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.

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