Care Navigator - Hybrid
- Full-time
Job Description
Job Description
About Blackbird
At Blackbird, we envision a world where every child receives the care and support they need to thrive—emotionally, socially, and developmentally. That's why we're transforming how pediatric mental health is assessed and treated, so we can make world-class care available in local communities.
Our whole-child diagnostic approach reveals the full story behind each child's challenges, allowing us to address both the symptoms and their underlying causes. This leads to precise treatment sequenced in the right way to achieve meaningful outcomes that last.
Currently, we provide virtual and in-person mental health services, including comprehensive evaluations, medication- management and therapy, across Pennsylvania and Virginia with plans to expand to new markets in 2025.
Position Summary
Blackbird Health's Care Navigators are an essential part of our integrated and collaborative care team. This isn't just an administrative role; once a new patient or family has begun care, you serve as a constant source of support and operate as the ultimate owner of their experience - answering questions, providing education, ushering on to next steps, and ensuring each patient is well cared for.
What makes you, you :
- People-Focused : You have a passion for providing high-quality, human-centered service, with a knack for building rapport and ensuring others feel supported and understood.
- A Natural Problem-Solver : You are proactive and resourceful, able to anticipate needs and solve complex issues with an eye towards improving processes and experiences for the future
- Detail-Oriented : You have a meticulous approach to administrative tasks from scheduling and documentation to tracking and managing communications, ensuring nothing falls through the cracks.
- Tech-Savvy : You are proficient with technology and can quickly learn new platforms like our EHR and scheduling tools. You're comfortable navigating phone systems, text messaging, and email to provide transparent and timely communication.
- Collaborative : You thrive in a team environment- excited to pitch in and able to juggle the sometimes competing priorities of supporting both patients / customers but also your peers
How you'll make an impact :
Benefits
Salary Range
$23—$26 USD
Join us!
We envision a world where every young person is fully understood and receives support building the tools they need to thrive. Join our team, make an impact, a real difference for patients, parents and caregivers.
"We wouldn't have a son without Blackbird Health. He would have ended his life."
"It's so rare to find comprehensive care like this from testing to therapy to med management (and more) all in one place. In addition, the school advocacy support we receive is unprecedented. We no longer feel like we are managing things alone."
Fostering an inclusive environment :
Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We are able to grow and learn better together with a diverse team of employees. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation and beliefs. Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. If you need a reasonable accommodation during the application or interview process, please contact us at recruiting@blackbirdhealth.com so we can support you.
Our patient support team is busy helping children and families, please do not call or email them about your application — this helps us process your application more efficiently.
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