Manager, Global Security Operations & Programs

Manager, Global Security Operations & GLOSS Administration

This is a Boston based opportunity that is fulltime position, with a 4 day in office expectation (Monday - Thursday) and 1 day remote (Friday). Wayfair is seeking a Manager, Global Security Operations & GLOSS Administration to lead the company's Global Security Operations Center (GSOC) and drive key Global Safety & Security (GLOSS) initiatives. Reporting to the Sr. Manager of Corporate Safety & Security Operations, this leader will own the end-to-end GSOC function, including oversight of the India-based team, ensuring seamless coordination, intelligence-driven decision-making, and consistent global coverage. As a key member of the GLOSS team, the Manager will operate in a dynamic, cross-functional environment that demands both operational excellence and strategic program management. This role leads critical security functions including monitoring, threat detection, incident management, travel and executive security, regulatory compliance, business continuity, and event support while also managing global administrative initiatives that enhance coordination, communication, and alignment across GLOSS functions. Together, these responsibilities strengthen global safety, readiness, and organizational resilience. Success in this position requires close collaboration with business leaders, regional teams, and external partners, as well as the ability to influence stakeholders and maintain strong relationships with government and public safety agencies, including embassy security officers, regulatory authorities, and local emergency services. The Manager ensures Wayfair remains well-prepared and responsive to evolving risks while advancing global safety and security priorities. This position requires a strong balance of tactical execution and strategic leadership. The ideal candidate is a proactive, organized, and collaborative leader who drives consistency, clarity, and operational excellence across all global safety and security functions.

What You'll Do

Operational Leadership & Team Management

• Lead daily GSOC operations, ensuring 24 / 7 situational awareness, timely threat detection, and coordinated incident response across all global regions.
• Oversee, coach, and develop GSOC Supervisors, Analysts, and Operators to drive high performance and professional growth.
• Establish operational objectives, metrics, and reporting mechanisms that align with broader GLOSS and business goals.
• Foster strong relationships with internal stakeholders to enable clear communication, rapid escalation, and effective problem-solving.

Incident Management & Risk Mitigation

Threat Intelligence & Preparedness

Travel Security & Event Support

GLOSS Program & Administrative Management

What You'll Need

Demonstrated experience in global safety, security, or operations management, preferably with exposure to GSOC leadership or similar 24 / 7 operational environments.

Strong understanding of global risk management, threat intelligence, incident response, and business continuity principles.

Proven ability to lead and develop high-performing teams, set measurable goals, and deliver results through collaboration and accountability.

Experience managing cross-functional programs or administrative initiatives that drive alignment, process improvement, and communication within a global organization.

Excellent organizational and project management skills with the ability to manage multiple priorities in a fast-paced, dynamic environment.

Strong interpersonal and communication skills with the ability to influence, build trust, and align diverse stakeholders across regions and functions.

Ability to develop and maintain effective partnerships with external agencies, including public safety officials, government entities, and regulatory authorities.

Flexibility to support international operations and travel as needed for program delivery, stakeholder engagement, and on-the-ground support.

Preferred qualifications : professional certifications such as CPP, PSP, or CBCP; experience in multinational organizations; and proficiency in one or more APAC languages.

Ability to remain in a stationary position for extended periods (e.g., sitting or standing).

Ability to move about within an office, store, or warehouse environment.

Ability to lift and carry up to 50 lbs. as needed.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

About Wayfair Inc.

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. Your personal data is processed in accordance with our Candidate Privacy Notice. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.