Technical Specialist

Spectrum Comm Inc. seeks a full-time, exempt Technician Specialist to provide technical support for IBDSS environments at Lackland AFB, Texas. The role requires a broad knowledge of information technology equipment and network theory spanning routers, switches, desktop environments, configuration, and storage. The Specialist will ensure the operational integrity of supported network architectures while delivering expert guidance to field units on testing, troubleshooting, and installation / maintenance procedures.

Key Responsibilities

• Provide technical advice and guidance on testing, troubleshooting hardware / software malfunctions, and installation / maintenance procedures for IBDSS environments.
• Communicate with worldwide customers to facilitate repair, replacement, or reconfiguration of faulty equipment or networks.
• Research and resolve technical inquiries; interface with outside distributors, customers, and support organizations on IBDSS-related issues.
• Determine appropriate levels of spare parts and provide technical input to spares purchasing processes.
• Inspect received equipment for damage and accurately identify type and origin.
• Advise on assurance testing to ensure repaired items are returned to fully functional status.
• Recommend substitute parts, system upgrades, alternate suppliers, and configuration changes in response to obsolescence, supplier loss, or technology changes affecting availability.
• Travel, as required, to support mission needs.

Requirements

Minimum Qualifications & Requirements

Benefits