UX Researcher (HR) - (Hybrid)

UX Researcher (HR)

Hybrid

Vienna, VA / Pensacola, FL / Winchester, VA.

Description

To assist in planning, leading and formulating user-centered design strategies and solutions for experiences and initiatives using insights and inputs gathered from moderately complex profile research projects, psychology and user experience (UX) best practices. Serve as a change agent, looking for new ways to solve moderately complex problems. Work cross-functionally to conduct research and perform analysis to uncover opportunities and formulate innovative solutions that deliver value and create exceptional experiences. Works under limited supervision from higher level peers and / or leadership on moderately complex projects and analysis. Exercises judgement within defined procedures and practices.

Responsibilities

Act in a consultative and advisory role to various levels and functions within the design and product teams to identify research topics and plan research initiatives for both generative and evaluative purposes

Identify and analyze the user experience by evaluating / leading projects end to end; developing guides and screeners, moderate, analyze, synthesize, make recommendations regarding prioritization, and deliver results,

Lead the development and maintenance of experience and journey maps throughout life cycle of projects

Perform the gathering, analyzing, developing and creating user stories that capture the user's needs

Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys

Communicate and present findings in compelling and creative ways; tailor research findings to suit the audience; influence upwards and laterally to drive organizational change and alignment

Package insights into tools and assets for designers, product managers and product marketing managers to leverage (personas, design principles, scenarios, live workshops or brainstorms, etc.)

Support project team members in transforming research findings and insights into innovative solutions, in order to inform both user and business problems and deliver measurable outcomes

Create artifacts, educational tools, experiences and processes that help build and evangelize UX Research within the larger organization

Collaborate with business partners, stakeholders, and cross-functional teams to champion a centric approach to Navy Federal's products and services based on findings and feedback

Serve as liaison regarding moderately complex research and how the findings relate to other channel services

Utilize established strategies and tools to achieve and enhance value for users more efficiently and effectively

Perform moderately complex analysis to quantify the benefit and value of potential features / enhancements to enable justification and prioritization

Lead user experience initiatives with assignments across work streams

Perform other duties as assigned

Qualifications

Experience in user experience / market / consumer research, project management, and analysis in support of strategic planning initiatives

Well-versed in multiple research methodologies, such as 1 : 1 usability studies - both in-person and remote, ethnography, contextual interviews, innovation and co-design workshops, journey mapping, eye-tracking, unmoderated usability, focus groups, card sorting, persona development, surveys, site-intercept, benchmarking, and other user testing techniques

Ability to multi-task and prioritize multiple projects with minimal direction

Experience using third-party UX research platforms to recruit participants and conduct studies

Experience with quantitative market research methods to enable effective partnership with market researchers

Experience in quantitative, behavioral analysis and statistical concepts

Experience creating research deliverables (frameworks, videos, toplines, etc.)

Working knowledge of financial industry best practices / trends, products and services

Significant experience working and communicating with all levels of employees, management, stakeholders, and vendors; build relationships through rapport, trust, diplomacy, and tact

Experience with Agile methodologies and principles (Scrum, XP, Lean, etc.)

Advanced communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing

Effective skill in research, analysis, problem-solving and negotiation

Advanced interpersonal, verbal, and written communication skills

Effective and proficient word processing, database, spreadsheet, and presentation skills

Advanced planning, organizational, and problem solving skills

Desired – background in related fields such as tech, product development, design

Desired – experience with design thinking

Desired - Master's Degree Human Factors, Social Science, Strategy, Market Research, Psychology, Information Technology, Design, Cognitive Science, and / or the equivalent combination of education, training or experience.