Lifecycle Management Specialist

Lifecycle Management Specialist

Proactive Outreach & Engagement + Own the Renewal Lifecycle + Execute proactive outreach to customers and partners beginning 120 days prior to renewal dates. + Ensure timely quoting and order processing for renewals under assigned accounts, including escalation management when necessary. + Collaborate with channel partners to resolve renewal concerns and secure renewal purchase orders.

Opportunity Development + Coordinate and drive renewal opportunities across existing customers while identifying net-new upsell and cross-sell paths. + Partner with NetApp sellers and Arrow teams to position upgrade paths, complementary solutions, and value-added services. + Contribute to targeted renewal strategies for at-risk accounts and low-retention partners.

Relationship Management + Maintain trusted relationships with assigned partners, NetApp regional teams, and customers across all verticals. + Onboard partners to the ArrowSphere RENEW platform, delivering value messaging and training on best practices. + Conduct regular customer health checks and host quarterly success reviews (QBRs) with key accounts.

Data-Driven Sales Execution + Track and report regional renewal rates, customer satisfaction, and revenue metrics. + Use propensity scoring, EOSL tracking, and workload assessments to identify accounts most at risk and prioritize engagement. + Provide feedback loops to NetApp to influence solution improvements and address recurring renewal challenges.

Education & Value Communication + Deliver webinars, workshops, and customer conversations highlighting renewal benefits, new feature adoption, and risks of non-renewal (e.g., downtime, security vulnerabilities). + Clearly articulate ROI, upgrade paths, and the long-term value of renewing NetApp solutions through Arrow.

This role is tied to a sales compensation plan. A portion of On-Target Earnings (OTE) will be variable and tied to renewal attainment, pipeline growth, and specific sales-related goals as set forth by Arrow.

Requires knowledge of the renewals lifecycle, sales execution, and partner ecosystems. Background in channel sales, renewals, or business development strongly preferred. Familiarity with partner ecosystems, SaaS / hardware renewals, and CRM / forecasting tools is a plus. Solves moderately complex renewal challenges; takes a new perspective by leveraging data insights and structured renewal plays. Works independently with minimal guidance; acts as a resource for colleagues and channel managers. Provides informal guidance to junior staff and contributes to process improvements in renewal strategy, reporting, and enablement.

Typically requires 2-4 years of related experience with a 4-year degree; or 3 years and an advanced degree; or equivalent work experience.

For candidates in Colorado; Hybrid : 3 days in office, 2 days remote For candidates in other states; Fully Remote : Must be able to travel to an Arrow office location as requested by Arrow leadership.

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package. + Medical, Dental, Vision Insurance + 401k, With Matching Contributions + Short-Term / Long-Term Disability Insurance + Health Savings Account (HSA) / Health Reimbursement Account (HRA) Options + Paid Time Off + Tuition Reimbursement + Growth Opportunities + And more! Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and / or skill level.

Location : US-CO-Denver, Colorado (Panorama Arrow Building) Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company's request and sole discretion.