Retention Specialist

A company is looking for a Retention Agent.

Key Responsibilities

Develop and implement strategies to retain existing customers

Communicate with customers via phone, email, and chat to address their concerns and resolve issues

Monitor customer retention metrics and report on trends to the management team

Required Qualifications

Proven customer service and / or sales experience, preferably in a retention capacity

Ability to understand and address customer concerns effectively

Ability to work in a fast-paced, team-oriented environment

Proficiency with customer management systems and call center technology

High school diploma or equivalent; bachelor's degree preferred