Regional Manager

Schweiger Dermatology Group

Schweiger Dermatology Group is one of the leading dermatology practices in the country with over 400 healthcare providers and over 170 offices in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. Schweiger Dermatology Group provides medical, cosmetic, and surgical dermatology services with over 1.5 million patient visits annually. Our mission is to create the Ultimate Patient Experience and a great working environment for our providers, support staff and all team members. Schweiger Dermatology Group has been included in the Inc. 5000 Fastest Growing Private Companies in America list for seven consecutive years. Schweiger Dermatology Group has also received Great Place to Work certification.

Schweiger Dermatology Group's Ultimate Employee Experience

Multiple office locations, find an opportunity near your home

Positive work environment with the tools to need to do your job and grow

Full time employees (30+ hours per week) are eligible for :

• Medical (TeleHeath included), HSA / FSA, Dental, Vision on 1st of the month after hire date
• 401K after 30 days of employment
• Your birthday is an additional personal holiday
• Company Sponsored Short Term Disability
• Pre-tax savings available for public transit commuters

Part-time employees (less than 30 hours) are eligible for :

Employee discounts on Schweiger Dermatology Group skin care products & cosmetic services

Job Responsibilities

Desired Outcomes

Develop A-Team that delivers A-Level Operational Outcomes and Processes.

82

Specific Goals / Objectives

Build a capable and competent team while working closely with multiple Operations Departments, HR, Billing, Marketing, Accounting and respective providers and offices.

Develop the team in a cost-effective manner. Build a knowledge base across all Operations disciplines throughout respective offices. Assists in company-wide growth.

Provide a strong culture of continued education and growth for all staff members. Manage and coach GMs and oversee their management, development and coaching of office staff.

Strong focus on full accountability of office SOP compliance through consistent auditing and follow through at office level.

Achieve monthly office goals for each region set forth by KPI tracker goals.

Net Promoter Score over 82 for all offices

24 Hour response rate on all patient messages

No Show Rate below 6%

Patients seen meets or exceeds predicted budgeted amount.

Financial initiatives in collections at office level meets or exceeds offline level compliance performance.

Ten Yelp reviews with 4 or 5 stars per office per quarter

Grow monthly office visit and revenue goals to establish continuous office growth

Ensure Staffing, Medical Supplies and Office Supplies are beneath budgeted figures per office

Promote a culture of positivity and build a company that has long-term sustainability.

Support employee satisfaction and NPS

Support and minimalize staff turnover

Obtain high levels of patient satisfaction across respective practices.

Net Promoter Score above 82

Defined Ultimate Patient Experience behaviors exhibited by all office support and management staff

Achieve smooth running office level operations and autonomy.

Minimal provider and staff complaints

Office should be able to run autonomously daily with majority of problems resolved locally

GMs should be A players and properly coached while managing and documenting as needed. Enforce GM score card operational expectations. Delegate appropriately

Achieve margin progression in all respective offices so they are progressing towards 30% office EBITDA margins (assuming at $3.2M mature revenue).

30% margins at maturity (years 4 and beyond)

22-25% margins after 36 months

Conflict resolution of all office level staff.

Ability to resolve provider related conflict, issues, and concern on their own

Touch point conversations especially with dominant provider personalities

Good problem-solving ability to create win-win solutions

Ability to coach GMs on support staff conflict, performance management and growth

Key Performance Indicators (KPIs) : Determined by Operations Directors on an annual basis

Qualifications

Schweiger Dermatology Group, is an equal opportunity employer and does not discriminate in its hiring process with applicants, whether internal or external, because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender identity, disability, genetic information, veteran status, military status, application for military service or any other class per local, state or federal law. Schweiger Dermatology Group does not require vaccination for COVID-19 in order to be considered for employment; however, some state guidelines may require that we keep record of your vaccination status on file.