Customer Service Representative

Description:

Do you have a talent for making people feel heard and supported, especially over the phone? We’re looking for dedicated full-time skilled Customer Service Representatives who thrive on solving problems, building genuine connections, and delivering exceptional service with every conversation.

Key Responsibilities:

• Promptly answer incoming calls to provide a responsive and personalized customer experience
• Accurately verify, update, and maintain customer information and service details within our CRM system
• Schedule appointments with urgency and precision, following daily capacity guidelines and service priorities
• Collaborate with field technicians to ensure service records are completed and checked out correctly
• Respond to customer inquiries via phone, chat, and email with clarity, professionalism, and attention to detail

Requirements:

• Minimum of 1-3 years of direct experience providing excellent customer service over the phone
• Ability to multitask, update notes in CRM, and keep up with phone conversations within a fast-paced environment
• Previous dispatch experience is strongly preferred, including scheduling and coordinating field technicians based on availability, priority, service capacity, and daily technician KPIs.
• Direct, hands-on experience with CRM software, specifically Service Titan (required)
• Positive, customer service-driven attitude
• Strong communication skills
• Ability and desire to work independently, come up with solutions, and know how to use your resources
• Must be eligible to work evenings, weekends, and holidays as scheduled

Benefits

• Affordable benefits for full-time employees: Up to 90% Employer-Paid Medical, Dental, Vision coverage for employees, Short-Term/Long-Term Disability Insurance
• 401(k) plan with company match
• Paid Time Off accrued quarterly, paid holidays, and birthdays off
• Teammate & Family Discount
• Paid training and opportunities for advancement