General Manager

Kimpton Miralina Resort General Manager

The General Manager will spearhead the exciting transformation of The Scottsdale Plaza Resort & Villas, an IHG property, as it rebrands and reopens as the Kimpton Miralina Resort. This leadership role is responsible for driving profitability through strategic revenue generation, cost management, and an unwavering commitment to guest satisfaction. Beyond operational excellence, the GM will serve as the visionary guiding the resort's reintroduction to the luxury marketelevating brand identity, inspiring a high-performing team, and delivering a world-class guest experience that defines the new Kimpton Miralina Resort.

Responsibilities include touring operating departments daily, conducting weekly staff meetings and training sessions, meeting financial review dates, holding monthly financial reviews, ensuring budgeted productivity levels, developing managers, conducting daily hotel sales meetings, participating in hotel sales efforts, maintaining direct contact with management trainees, adhering to Highgate Hotel policies, overseeing budget processes, ensuring service standards training, creating a positive team-oriented environment, inspecting rooms, ensuring complete processing of invoices, ensuring compliance with monthly accounting calendar, ensuring cleanliness and maintenance of the property, ensuring attentive and courteous interactions with guests and employees, forecasting monthly financial position, preparing and conducting management interviews, interviewing prospective final candidates, performing performance appraisals, motivating and disciplining management personnel, performing other duties as requested, ensuring fair and equitable treatment of employees, meeting clients on the property, being in public areas during peak times, ensuring procedures for handling of the hotel safe, conducting monthly credit meetings, completing required corporate training modules, ensuring scheduled meetings take place on the property.

Qualifications include at least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience. Experience in lifestyle hotels required. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Must be able to maintain high standards of personal appearance and grooming, which include wearing nametags. Must comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management.