Account Services Representative Calls

Account Services Representative - Calls

DEPARTMENT : Account Services

SCHEDULE : Monday-Friday 8 : 00am-5 : 00 pm

REPORTS TO : Account Services Lead

Position Summary :

The Account Services Representative Calls serves as a primary point of contact for customers assisting them via phone email and in-person inquiries. This role is responsible for providing excellent customer service handling billing inquiries processing service requests and ensuring accuracy in account documentation. Additionally this position assists in the regulatory compliance and efficient operations of the District.

Essential Functions :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Customer Service & Account Management

• Serve as the primary point of contact for customers via phone email and in-person interactions.
• Assist customers with billing inquiries payment arrangements and balance inquiries.
• Process applications for new services and service terminations.
• Handle move-in and move-out service requests.
• Create and schedule service orders for field technicians.
• Educate customers on potential leaks and provide guidance on available solutions.
• Address emergency service situations as needed and escalate concerns accordingly.
• Process payment transactions including cash check and electronic payments.
• Assist customers with Payment setup including PAP enrollment password resets and autopay assistance.
• Maintain and balance the cash drawer when scheduled on rotation for drive-thru and front-counter positions.

Administrative & Documentation Responsibilities

Compliance & Policy Adherence

Required Education and Experience :

Additional Skills :

Work Environment and Physical Demands :

This job primarily operates in a climate-controlled environment. Works with equipment such as computer copy machine fax and phones. The position requires auditory and visual skills; and the ability to sit follow written and oral instructions and procedures. There is no regular travel expected for this position.

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Featured Benefits :

Paid Time Off Paid Sick Time 10 Paid Holidays (includes birthday) Medical Insurance

Dental Insurance Vision Insurance Pension program through Kentucky Public Pension

Authority Short- and Long-Term Disability Basic Life and AD&D Insurance Employee Assistance

Program Wellness Program Flexible Work Schedule Hybrid Work Options (some positions)

Tuition Reimbursement

The Northern Kentucky Water District employs qualified persons in all jobs in a manner which will ensure equal employment opportunity as well as administer personnel actions in a manner as to not discriminate against any person on the basis of race religion national origin age sexual orientation or disability.

Required Experience :

Unclear Seniority

Key Skills

Business Development,Sales Experience,B2B Sales,Time Management,Customer Service,Communication skills,Cold Calling,Math,Retail Sales,Account Management,Outside Sales,Relationship Management

Employment Type : Full Time

Experience : years

Vacancy : 1