Service Advisor Service Writer

Job Description

Job Description

Qualifications

Commitment to providing excellent customer support.

Proven ability to plan and handle multiple projects and meet deadlines.

Self-motivated with the ability to stay on task.

Creative and innovative team player

Intermediate computer skills are required, as proficiency with typing and accurate data entry

Proficient in Microsoft Office

Customer Service experience a plus

Valid driver’s license.

Responsibilities

Review and resolve any / all issues with documented complaints and / or pictures prior to creating and managing the schedule for the shop.

Communicate / train any issues identified coming from PDI to improve the working knowledge of the associate(s) and their role in the repair process.

Work with our materials group to ensure that units are not scheduled ahead of material availability.

Effectively manage the schedule for your area of the shop, its technicians, and all repair orders

Assist the technicians with the known materials needed for the up-and-coming job not flagged or ordered.

Assist technicians with obtaining technical documentation needed for repairs.

Other duties as assigned by management.

Benefits

Krenek RV offers the opportunity to build a career, make a difference, and be part of the exciting RV industry.

On-the-job training including company-paid RVTI Certification training with hourly wage increase upon completion.

We have a comprehensive benefits package that includes medical, prescription, paid vacations, and Holidays, In addition, we have 401k with our company matching up to $3000 annually, plus low-cost RV Rentals for you.

Uncapped commission potential earnings in addition to an hourly base.

Overview

As a Service Advisor, you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keeping customers apprised of work progress. Your passion will be rewarded through an aggressive, uncapped earnings potential, commission-driven pay plan.

Company Description

We are Family owned and operated since 1978 with next-generation youthful management now in place to continue on. We are a well-respected RV authority in Sales, Service, Parts and RV Rentals plus active in many RV industry Associations. You will enjoy our family-friendly culture and enjoy continuous training to help you maximize your earning potential in the exciting RV Adventure industry!

Company Description

We are Family owned and operated since 1978 with next-generation youthful management now in place to continue on. We are a well-respected RV authority in Sales, Service, Parts and RV Rentals plus active in many RV industry Associations. You will enjoy our family-friendly culture and enjoy continuous training to help you maximize your earning potential in the exciting RV Adventure industry!