Resource & Scheduling Specialist

Brightspeed is looking for a Resource and Scheduling Specialist to join our team! As a Resource and Scheduling Specialist you will be responsible for administering technician schedules. The effective management of schedules maximizes appointment availability which impacts appointment availability for our external customers. It also impacts the field team through schedule and expense management related to overtime.

As a Resource and Scheduling Specialist Your Responsibilities will include :

• Taking calls and emails from the field technicians and supervisors for time off requests utilizing guidelines including union contract requirements and local agreements to determine availability including updating schedules and notifications to technicians of approval / denial
• Managing daily weekly monthly and yearly shift bid and schedule information
• Buried Service Wire (BSW) coordination scheduling drop locates getting permits closing out requests
• Tracking of illness and FMLA occurrences as well as notification to field management
• Working with the field team on allocation of vacation slots comp days and shift requirements based on data from field scheduling tool for optimal offering

Qualifications :

What It Takes To Catch Our Eye :

#LI-GF1

Additional Information :

WHY JOIN US

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte NC. We prioritize hiring talent in the Charlotte area whenever possible to make it a truly vibrant destination for our hybrid workforce. At Brightspeed we have roles that are designated as remote hybrid office or field-based depending on the position business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why Because Brightspeed recognizes the value of finding the best talent for the job wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical emotional and financial health. Brightspeed offers a comprehensive benefit program including competitive medical dental vision and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Inclusion and belonging  are at the center of our grounding belief in Being Real .

When we bring our authentic selves to work everyone is better as a result. A diverse team helps us be fierce advocates for more accessible inclusive and high-quality internet because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals including individuals with a disability / veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process please contact to initiate the accommodations process.

For all applicants please take a moment to review our Privacy Notices :

Remote Work : Yes

Employment Type : Full-time

Key Skills

Employee Relations,Typing,Succession Planning,Human Resources Management,Military Experience,Case Management,Benefits Administration,HRIS,Payroll,ADP,Human Resources,Leadership Experience

Department / Functional Area : Operations

Experience : years

Vacancy : 1