Manager, Cafe Hospitality Operations (Hybrid)

Manager, Cafe Hospitality Operations (Hybrid)

Capital One has an opening for a Manager, Cafe Hospitality Operations. As the primary liaison between Capital One and our third party food and beverage operation, you will drive strategy and execute on high priority projects for the company. Our Cafe Hospitality team works together to inspire and embody the highest integrity to food & beverage, hospitality, operations and guest experience. Our Cafe portfolio of plus 60 is transforming its elevation each day through design, digital experience, in house experience and increased value of food and beverage offerings through our vendor. The Hospitality Operations Lead is vital for ensuring the smooth, efficient, and well-supported function of our operations.

We are seeking a highly resourceful and strategic Hospitality Operations Manager to ensure seamless operational continuity, drive efficiency, and oversee critical infrastructure projects across the organization. This role is responsible for end-to-end incident and escalation remediation, cross collaboration with partner teams to develop and implement operational strategy and process improvements. You will contribute significantly to the growth of our physical infrastructure by developing standard food & beverage equipment sets, conducting detailed design reviews with our Design and Construction teams.

Vendor Relationship Management :

• Conduct regular operational reviews with external vendors to maintain performance and service level agreements
• Coordinate operational testing and execution of new vendor services and equipment maintenance
• Develop and implement equipment strategy, overseeing lifecycle management and remediation planning
• Serve as a mediator and escalation point for complex HR issues involving external partners

Monthly Finance Reviews & Processing :

New Build Development & Decommissions :

Well-Management :

Our Ideal Candidate :

We're looking for someone with enlightened hospitality, excellent communication skills, and a passion for process and procedures. Desired skills and experience include :