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Reservations Agent
Reservations AgentHeritage Golf Group • Herndon, VA, US
No longer accepting applications
Reservations Agent

Reservations Agent

Heritage Golf Group • Herndon, VA, US
11 days ago
Job type
  • Full-time
Job description

Heritage Golf Group

Golf Reservation & Marketing Coordinator

How do you know if you are a perfect fit?

You're looking for a position in a positive, upbeat environment with great perks and multiple opportunities for advancement. You enjoy getting to know people and build relationships easily. Casual conversations are definitely your thing. You have a true servant's heart, and it makes your day when you help someone. Learning new things comes easily to you, so you'll hit the ground running in no time. As a lover of all things travel, you share our passion for golf, dining and entertainment. You're an overachiever who loves exceeding expectations and you just found your next challenge.

What does the Golf Reservation & Marketing Coordinator do?

You are a personal concierge service for exclusive members of Heritage Golf Group, the fastest growing golf ownership and operator of private golf clubs in the US. You will work in an office environment with other corporate Heritage Golf employees with your primary goal being to assist Members in using their extended traveling benefits. You will also be responsible for creating ways to market the Heritage Plus product to our Members, and ensure clubs are hosting quarterly Heritage Plus exclusive Member events. Our goal is to elevate the Member Experience as we accommodate their golf traveling needs and reservations.

Responsibilities :

  • Remain pleasant and helpful during conversations, both verbal and electronic
  • Timely response to and completion of reservations in a friendly, efficient and accurate manner
  • Polite and tactful response to general inquiries for information and club inquiries from all levels, including management
  • Knowledgeable about our 37+ properties and services
  • Receive inbound calls, chats and emails simultaneously
  • Navigate through our internal reservations system in addition to accessing dozens of tee sheets
  • Utilize club social media and websites to ensure the Heritage Plus products are properly represented
  • Organize quarterly game plan to ensure each club is hosting a quarterly VIP Heritage Plus Event

Job Qualifications :

  • True willingness to please
  • Helpful, pleasant, happy demeanor during conversations with Members
  • Flexible thinking in unique situations to offer Members additional services in the market they will be visiting
  • Adaptability to an ever-changing work environment as services, benefits, and programs are added and modified
  • Good computer keying skills
  • Moderate PC skills including spreadsheet and word processing applications
  • Strong oral and written communication skills
  • Self-motivated, patient and independent worker
  • Two years of experience in customer service or commensurate degree
  • One year PC experience Microsoft Office
  • Minimum of two years' experience in marketing role
  • Degree in the field of Marketing, Business Administration, Mass Communications or Sports Marketing
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