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Coord, Will Call and Customer Service

Coord, Will Call and Customer Service

Tennessee StaffingLebanon, TN, US
20 hours ago
Job type
  • Full-time
  • Part-time
Job description

Will Call Coordinator

We Deliver the Goods :

  • Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
  • Growth opportunities performing essential work to support America's food distribution system
  • Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary :

The Will Call Coordinator is responsible for providing excellent service to customers, sales, opco associates, and others who are picking up ordered food and non-food products via the location's service / will call area / window / desk. The position may report to the warehouse or sales department. The Will Call Coordinator performs duties including but not limited to selecting product, palletizing product, organizing product by order, processing invoices, handling payment, and other related duties. The position interfaces with customers, associates and vendors. The position requires strong customer service and interpersonal skills, organization skills and the ability to manage multiple priorities. The Will Call Coordinator functions as a team member within the warehouse department and performs all duties as assigned to meet business needs. Performs all duties in accordance with the Company's safety and work process policies and procedures.

Position Summary :

  • Accurately, timely and safely selects product from pick slots and palletizes product for orders. Carefully organizes product for pick up in assigned will call area. Keeps will call area organized, clean and free of clutter and debris.
  • Provides administrative support including verbal / written communication, all required paperwork and system data entry. Completes all duties accurately and timely.
  • Analyze and interpret numerical data and perform basic math functions. Ensures count accuracy, record count, and verifies quality and labeling of orders according to shipping documents.
  • Communicate with customers, vendors and company personnel in a positive and proactive manner.
  • Understands the critical need for Food Safety and HACCP in all work activities, application and documentation.
  • Perform back up work for warehouse, as needed, including but not limited to receiving, let-downs, put-away, selection, sanitation, loading, etc.
  • Performs other related duties as assigned.

    • Location : Lebanon, Tennessee (TN) Shift : 1st Shift Full Time / Part Time : Full Time

    EEO Statement : Performance Food Group and / or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations.

    Required Qualifications :

  • High School graduate / GED
  • 6-12 months Order selection and / or warehouse related work experience operating a pallet jack and / or forklift.
  • 6-12 months experience in customer service.
  • Proficient in Outlook.

    • Preferred Qualifications :

  • 1-3 years Foodservice distribution warehouse related work experience operating a pallet jack and / or forklift; customer service experience; computer skills
  • Pallet Jack and / or Forklift Certification

    • Company Description :

    Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

    Benefits :

    Click Here for Benefits Information

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    Coord Customer Service • Lebanon, TN, US