Supervisor, Restaurant Maintenance

Facility Operations And Maintenance Manager

This position provides comprehensive leadership for all facility operations and maintenance activities across 30-45 restaurant locations, supervising 3-5 restaurant maintenance technicians and 1-2 preventative maintenance technicians. Ensure optimal facility performance, regulatory compliance, and brand standard adherence for the complete restaurant environment including building systems, equipment, exterior components, and grounds. Focus on team leadership, coaching, training, performance management, and administrative oversight without performing hands-on repairs. Develop and implement maintenance strategies, manage vendor relationships, and drive continuous improvement initiatives to maximize facility uptime and operational efficiency.

Maintain accountability for 95%+ facility uptime across all assigned restaurants including equipment, building systems, and grounds. Oversee comprehensive facility operations including HVAC, electrical, plumbing, refrigeration, kitchen equipment, building envelope, exterior maintenance, and landscaping. Manage work order prioritization, resource allocation, and workflow optimization across both reactive maintenance and preventative maintenance teams. Develop and monitor preventative maintenance schedules and ensure compliance with manufacturer specifications and regulatory requirements. Conduct facility assessments, identify capital improvement needs, and provide recommendations for equipment replacement and facility upgrades. Manage vendor relationships for specialized services including landscaping, waste management, utility services, and emergency contractors. Ensure compliance with health department regulations, building codes, environmental standards, ADA requirements, and Whataburger brand standards. Develop emergency response protocols and coordinate facility emergency management including after-hours support coverage. Analyze performance metrics, identify improvement opportunities, and implement process enhancements to increase efficiency and reduce costs. Designs and delivers training programs for technical skills, safety protocols, and professional development.

Assume additional responsibilities as assigned.

Education : Associate's degree in technical field or equivalent or equivalent work experience. Bachelor's degree in Engineering, Facilities Management, Business Administration, or related field (preferred). Supervisory and leadership training certification preferred.

Experience : 7+ years' experience in maintenance supervision or team leadership roles. 5+ years' experience in restaurant, food service, or multi-site facility maintenance. 3+ years' experience managing preventative maintenance programs.

Professional Certification : EPA Section 608 Universal Refrigerant Handling Certification (required). OSHA 30-Hour Training certification (required). CFESA (Commercial Food Equipment Service Association) certifications (preferred). Project Management Professional (PMP) or equivalent (preferred). Facilities Management Professional (FMP) certification (preferred).

Working Conditions / Travel Requirements : Must be able to travel both locally and long distances (including air travel), to worksites, meeting sites, and other locations. Must possess a valid driver's license, submit to releasing a Motor Vehicle Record that adheres to the Whataburger standards and maintain current automobile liability at minimum levels in their state of residence. Physical : Must be able to walk, stand, sit, or kneel for extended periods of time and carry up to 25 lbs. Must be able to work on ladders and roof tops. Must be able to conduct facility inspections requiring walking, climbing, and accessing equipment. Must be able to work in various environmental conditions (hot kitchens, cold freezers, outdoor areas).