Customer Support Engineer

A company is looking for a Customer Support Engineer to assist customers with technical inquiries related to their data platform.

Key Responsibilities

Respond to and resolve customer inquiries via chat, email, or call sessions within specified SLA windows

Contribute to the customer-facing self-serve knowledge base

Collaborate with pre and post-sales teams to ensure customer satisfaction

Required Qualifications

Experience with Big Data technologies (Hadoop, Data Lakes, Spark)

Familiarity with Docker and Kubernetes

Knowledge of cloud technologies (AWS, Azure, GCP)

Understanding of security protocols (LDAP, OAuth2.0, SSL / TLS)

Exposure to DBMS concepts and SQL