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Assistant Manager of Perishables

Assistant Manager of Perishables

Hy-VeeCarroll, IA, US
1 day ago
Job type
  • Full-time
Job description

Assistant Manager Store Operations; Assistant Manager Perishables; Assistant Manager Health Wellness Home

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description : General Function :

Supervises and coordinates the activities of employees. Ensures that customer's needs are met.

Core Competencies :

  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism

Reporting Relations :

Accountable and reports to : District Store Director, Store Manager, Assistant Managers of : Store Operations, Perishables, and Health Wellness Home

Positions that report to you : All positions except those listed above or designated by the Store Manager

Primary Duties and Responsibilities :

  • Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by : (examples include)
  • Escorting them to the products they are looking for.

  • Securing products that are out of reach.
  • Loading or unloading heavy items.
  • Making note of and passing along customer suggestions or requests.
  • Performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly and provides friendly, helpful service to customers who call.
  • Responsible for perpetuating the fundamental values of the Hy-Vee culture. This involves : honesty; integrity; friendliness, and caring for customers and employees; demonstrates sincerity, respect, and high levels of ethics and morals; dedicated to proving the best products and values; shares information; being fair in how customers, suppliers and employees are treated; demonstrates good manners; shows dignity; and is involved in helping the company improve and grow.
  • Oversees proper training, handles employee issues, and coordinates disciplinary procedures when necessary.
  • Assists management in determining specific pricing and blends.
  • Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
  • Ensures the store standards for customers service, employee relations, and overall departmental profitability are met.
  • Ensures compliance with store accounting procedures and reports potential problems.
  • Oversees building / ground maintenance and all store sanitation and cleanliness to ensure they meet with the store manager and company guidelines.
  • Uses and understands all hardware and software technology in the store.
  • Assists in forecasting and reviewing the store labor schedule with the store managers' guidelines.
  • Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.
  • Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms. Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns duties according to restrictions.
  • Directs the ordering of merchandise in their respective areas.
  • Coordinates compliance of employees with established policy / law, security, sales, and record keeping procedures and practices.
  • Assists with replenishing shelf product, designs and constructs displays.
  • Confers with employees and assists in solving problems affecting job duties, productivity, and of established policies and procedures.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and works expected number of hours.
  • Secondary Duties and Responsibilities :

  • Determines the motivational needs of employees and provides the appropriate environment.
  • Recruits and interviews job applicants to recommend or determine employment, and may be involved with the coordination of orientations.
  • Stays current with market trends and information (i.e.; competition, new products, equipment, and merchandising techniques).
  • Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.
  • Recommends additions, deletions and shelf allocation of merchandise to be sold in any department.
  • Pursues retail educational opportunities and continuing education whenever possible.
  • Assists in all areas of the store as needed.
  • Works with department heads and other designated personnel regarding schedules, labor issues, product purchasing, and merchandising to meet their specific goals.
  • Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers). Handles cash registers.
  • Performs other job-related duties and special projects as required.
  • Knowledge, Skills, Abilities and Worker Characteristics :

  • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
  • Ability to do arithmetic calculations involving fractions, decimals, and percentages.
  • Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.
  • Education and Experience :

  • High School or equivalent experience.
  • One year or more of retail experience including performing the duties of an Service Manager.
  • Supervisory Responsibilities (Direct Reports) :

  • Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.
  • Assists with selecting new employees and acts on employee problems.
  • Has the authority to recommend and approve employee transfers, promotions, discipline, discharge, and salary adjustments.
  • Physical Requirements :

  • Must be able to physically perform medium work : exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
  • Must be able to perform the following physical activities : Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
  • Working Conditions :

    This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.

    Equipment Used to Perform Job :

    Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, fax / copy machine, two wheeler, register computer, use of limited power equipment, delivery vehicle, related store equipment.

    Financial Responsibility :

    Authorized to purchase merchandise and supplies and order repairs on equipment.

    Contacts :

    Has daily contact with customers, employees, suppliers / vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.

    Confidentiality :

    Has access to confidential information, which may include pricing, sales reports, profit and loss reports, and wages.

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