Job Description
Job Description
Benefits :
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
- Wellness resources
Office ManagerOur small, family-oriented and growing company is seeking to hire a key role who will assist with handling administrative support to our project managers in organizing and billing the ongoing projects and daily office tasks. This is a full-time position. The project administration includes monitoring project plans, schedules, work hours, budgets, and expenditures, organizing and participating in owner and customer meetings, and ensuring that project deadlines are met in a timely manner. Additionally, they are responsible for maintaining exceptional customer service. The office support includes giving direction to other office staff, handling all staff onboarding, answering phones, and supporting the customer service process including resolving issues, as needed. A can-do spirit is a must with opportunities for personal and professional growth within the business.
With the highest customer satisfaction in the West Michigan area, Action Awning is the premier shade supplier in the area. We enjoy offering the highest quality products available on the market, and bringing exceptional service brought by employees who are all in with a whatever-it-takes mentality. We have an expectation of working very hard to meet our clients needs with personal and professional service, but we also like to play hard. We encourage our team members to take quality time away from work, spend time with their families, and use time away for personal and professional growth.
We enjoy spending time with each other. This could be an impromptu barbeque or an outing at the lake. Family is very important to us - our employees families, and our employees as our Action Awning Family. We enjoy specifically getting to know our team members on more than just a work level. The time we spend working together is always more than just work. Our people matter to us!
Project / Office Administrator responsibilities include but are not limited to :
Organize, attend, and participate in various business meetings with Action Awning owners and project managers, clients, and sub-contractors.Maintain and monitor project plans, project schedules, work hours, budgets, and expenditures.Document and follow up on important actions and decisions from meetings.Prepare necessary presentation materials for meetings.Ensure project deadlines are met.Determine project changes and document those changes accordingly to ensure proper billing.Provide other administrative support, as needed.Execute and manage project tasks as required.Develop project strategies.Ensure projects adhere to frameworks and all documentation is maintained appropriately for each project.Assess project risks and issues and provide solutions where applicable.Ensure Action Awnings and the clients project considerations are managed towards the best solution for all involved.Chair and facilitate meetings where appropriate and distribute minutes to all project team members.Create a project management calendar for fulfilling each goal and objective.Provide direction and assign tasks to other office staff.On-board all new Action Awning employees, including gathering all new employee documentation.Train new office employees as needed.Background Requirements :
Bachelor's degree in business or a related field of study or years of experience in project support.Minimum of three years of experience with demonstrated success in a related field, such as commercial construction or commercial client project tracking, cost tracking and billing.Ability to multi-task and work with tight deadlines.Exceptional verbal, written, and presentation skills with a high attention to detail.Ability to work effectively both independently and as part of a team.Advanced proficiency in Microsoft Office (specifically Excel, Word and Outlook) and within other key technology systems such as a CRM, PM or ERP.Familiarity with accounts payables applications such as QuickBooks would be helpful.Significant knowledge with office procedures such as file management, transcription and other administrative processes and some experience administrating those procedures and processes with other office staff.Demonstrated excellent customer service skills which must include handling difficult situations at all levels inside and outside of the company.A can-do spirit, to help wherever possible, and set an example to others.Benefits :
You'll be joining a new, growing team where you can make an impact on the development of our sales and support to grow our future business. There will be opportunities to challenge yourself and opportunities for professional and personal development.2 weeks paid vacation upon completion of the 3-month trial period.Additional Paid Time Off which including paid holidays and additional flexible company directed paid time off as allowed within current project schedules, especially around significant holidays.Flexible working environment outside of the normal office environment, once established within the business.Additional benefits will be discussed during the interview process.Flexible work from home options available.