Sugarloaf Resort Lodging Auditor and Front Desk Representative

Overview

Sugarloaf is currently seeking a dynamic and task-focused individual to join our Lodging team in the role of Resort Night Auditor and Front Desk Representative. The primary function of the Auditor and Front Desk Rep is to assist guests with their requests and to balance accounts from daily operations. This role serves as the face of Sugarloaf Lodging for overnight and evening guests and will perform end-of-day duties throughout their shift that include balancing revenue and expense transactions.

The ideal candidate will have a pleasant personality, excellent guest service skills, and great attention to detail. This winter season position comes with resort discounts and perks and could become a year-round benefit-eligible role for the right fit. If you enjoy working nights and providing great customer service, please apply today!

Responsibilities

• Provide superior front desk service including using the computer to take reservations, quote / book lodging packages and run reports as needed.
• Reconcile all lodging accounts, process accounting transactions, and prepare reports for departments and managers.
• Perform cash reconciliation duties; prepare bank deposits, apply payments to accounts and deliver deposits for delivery.
• Interact in a professional manner with all guests, owners, and other resort departments.
• Operate the switchboard to answer questions, forward or transfer calls to expedite service.
• Meticulously follow the instructions of the Standard Operating Procedures (SOPs).
• Provide detailed communication of all guest interactions.

Qualifications

Sugarloaf Team Member Benefits Include

Seniority level

Employment type

Job function

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