Maitre'd / Lead Host

Job Description

Job Description

The Quoin is an elevated Mediterranean Wood-Fired inspired restaurant located in The Quoin Hotel just off of N. Market St. in downtown Wilmington. The Quoin is a magnificent 115 seat dining room adorned with rich colors, plush banquets and a long beautiful wood.

Maitre’d / Lead Host Description :

The environment of The Quoin is easy and elevated, and the attitude of the staff will greatly influence this. The server is the telecommunication line in the restaurant; their communication style needs to be concise, clear, and courteous. Hosts need to be knowledgeable about all aspects of the restaurant and city : food, beverage, local attractions, entertainment, cocktail bars, etc. If they don’t know an appropriate response, they will seek it. Hosts at The Quoin will be guidebooks not only for the restaurant but for the city. They will be snappy with their knowledge, quick on their feet, and calm of mind and body. They will constantly strive to expand their knowledge and willingly share with other staff members to ensure the strongest team possible.

Job Responsibilities :

• Greet tables with enthusiasm and a genuine smile welcoming their presence
• Adhere to established service standards and protocol
• If a guest has a qualm, bring it to the attention of a manager immediately and evaluate how to proceed from there
• Follow proper “Manners” protocol when interacting with any guest
• Come to work showered and prepared with appropriate tools, laundered and pressed uniform, correct shoes, and a good attitude.
• Strong, upbeat and positive personality
• Commitment to high standards with impeccable attention to detail
• Passion for food, beverage and hospitality
• Ability to multi-task in a high volume, fast paced environment
• Team and family-oriented mentality
• Dependability
• 2 years' experience required, pay rate based on experience

Benefits :