On-Site IT Support Analyst

Overview

Provide IT support to on-site employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when appropriate.

Responsibilities

• Provide operational support on-site for equipment related to client desktops, handheld devices, laptops, PCs, servers, relevant OS (NT, Windows) and software, printers, and tethered or untethered hardware.
• Use technical skills, knowledge databases and other IT resources to resolve problems and escalate issues appropriately.
• Assist end users with hardware and software issues by fielding telephone calls, email communications, help desk tickets, diagnosing problems and performing troubleshooting activities.
• Document, track and monitor problems to facilitate timely resolution.
• Rely on established guidelines and instructions to perform daily job functions.
• Applicant must have experience supporting Outlook, Windows, Word, Excel and other desktop applications.

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