Bilingual Care Center Supervisor, Temporary

Care Center Supervisor

The Community Economic Defense Project (CEDP) is a Colorado-based nonprofit. Launched in 2020 as the COVID-19 Eviction Defense Project, our organization was formed to keep our neighbors housed during the pandemic. Working with clients, we built a deeply integrative approach to eviction, foreclosure, and homelessness prevention that centers the legal and financial needs of housing-insecure families and uses a variety of tools to keep them housed.

Our team now serves more than 1,000 people per month, bringing together housing lawyers, economists, data analysts, policy-experts, organizers, and technologists to serve our clients. We have served more than 50,000 low-income Coloradans across 45 counties, distributing over $200 million in emergency assistance. We have also contributed to the passage of major legislation to prevent eviction, stop economic abuse, and make credit and life-saving medication cheaper.

Building on our work to stop evictions, CEDP has further expanded its integrated services model to include disaster response, predatory towing, debt collection, benefit access & navigation, long-term rental assistance, and homelessness response. Similar to CEDP's work on rental housing, these efforts offer a continuum of care that includes navigation and advisory services, targeted payments, legal support, and the ability to participate in advocacy.

As a Care Center Supervisor you will :

• Manage a team of up to 10 CARE agents that are receiving communication from multiple different sources to include but not limited to Phone, Email, Chat, Voicemail, and in person.
• Lead and manage individuals overseeing significant projects, including those responsible for supervising both projects and team members.
• Be the expert in the state guidelines around the Emergency Rental Assistance Program and the Emergency Mortgage Assistance Program.
• Understand key success metrics for your role, your direct reports, and their teams, and submit daily and weekly progress reports.
• Analyze data through tools like Tableau and SQL, translating insights into actionable processes to achieve desired outcomes. Develop and interpret dashboards to gauge performance.
• Design systems or improve existing systems to ensure efficient and effective administrative information and assistance.
• Efficiently track deadlines and oversee project completion for both personal projects and team members' projects.
• Create, organize, and develop reference tools to facilitate seamless information sharing among team members and adjacent teams.
• Facilitate discussions and raise awareness about equity, diversity, inclusion, and belonging within your team and across the organization.
• Promote our values, foster employee connections, and contribute to the growth of our organizational culture.
• Embrace change positively, support the team through change management processes, and facilitate productive conversations about evolving strategies.
• Engage in respectful and clear discussions with direct reports to drive performance improvement, enhance employee engagement, and increase employee retention, supported by robust HR technology.
• Conduct interviews and assist in recruiting individuals who align with our values and are valuable additions to our dynamic team.

The Successful candidate will have :

Supervisor Requirements :

Additional Details :