Strategic Account Manager

Job Summary :

The Strategic Account Manager at iQmetrix plays a pivotal role in driving revenue growth, deepening client relationships, and positioning our innovative Interconnected Commerce solutions as the cornerstone of success for telecom retailers. Leveraging deep industry expertise and exceptional relationship-building skills, this role acts as a trusted advisor, delivering tailored strategies to meet the unique needs of our clients.

As the primary point of contact for key accounts, this role leads the development and execution of account strategies, negotiation of contracts, and identify opportunities for up-selling and cross-selling. Collaborating across internal teams, this role ensures seamless execution, measurable outcomes, and an exceptional client experience. Success is defined by revenue growth, client satisfaction, retention, and positioning iQmetrix as a leader in interconnected commerce.

Key Accountabilities :

Account Leadership

• Develop and execute comprehensive customer plans, identifying critical insights and growth opportunities aligned with client goals and iQmetrix solutions.
• Build and maintain strong relationships with key decision-makers and stakeholders across client organizations.
• Lead the orchestration of internal teams to deliver on commitments and drive exceptional client outcomes.
• Ensure successful client adoption and implementation of Interconnected Commerce solutions, driving retention and satisfaction.

Strategic Planning & Industry Experience

Leverage deep industry expertise to develop innovative strategies that align with clients' business needs and trends in the telecom industry.

Anticipate client challenges and market shifts to position iQmetrix as a trusted advisor and partner.

Identify opportunities to strengthen account engagement, increase Net Promoter Scores (NPS), and expand wallet share.

Sales Growth

Negotiate and close complex agreements, ensuring profitability and alignment with iQmetrix strategic goals.

Drive up-selling and cross-selling opportunities across iQmetrix suite of solutions, enhancing client value.

Create compelling business cases and tailored value propositions to influence client decisions and achieve sales targets.

Client Engagement & Retention

Serve as the client advocate, ensuring their needs are understood and addressed throughout the engagement lifecycle.

Proactively solicit feedback and use insights to improve client satisfaction and outcomes.

Build long-term relationships founded on trust, collaboration, and a commitment to delivering measurable results.

Qualifications :

Required :

10+ years of experience in account management, sales, or digital transformation within telecom, technology, or a related industry.

Proven ability to manage complex client relationships, collaborate with senior executives, and close large, multi-year deals.

Expertise in developing and executing account strategies, leading negotiations, and driving revenue growth.

Preferred :

Demonstrated success in achieving and exceeding multi-million-dollar annual sales quotas.

Consultative selling skills and the ability to influence decision-makers in ambiguous or complex environments.

Strong knowledge of telecom retail trends, challenges, and opportunities.

Technical proficiency in systems integration, computing, and cloud solutions.

Skills & Competencies :

Exceptional relationship-building and communication skills.

Strategic thinker with the ability to anticipate industry changes and align solutions to client needs.

Results-driven approach, focused on delivering measurable client and organizational success.

Collaborative mindset, adept at working across cross-functional teams and external partners.

Work Environment and Travel :

We are flexible on location for this position. The role requires approximately 25% travel for client meetings, industry events, and internal collaboration.