Customer Service Representative

Location : Louisville, KY 40222Workplace Type : On-siteSchedule : Monday–FridayTraining : 2 weeks, 8 : 30 AM – 5 : 00 PMRegular Shift : 10 : 30 AM – 7 : 00 PM🌟 About the RoleWe’re seeking a Customer Experience Agent to deliver exceptional service to tax professionals and their clients. You’ll handle inbound and outbound calls, chat, and email correspondence, providing account support and promoting financial programs. This is a great opportunity for someone with strong customer service skills looking to grow in a dynamic and supportive environment.🛠️ Key ResponsibilitiesRespond to inbound calls (50+ daily) within 30 secondsConduct outbound “Discovery” calls to past customersAssist consumers and businesses using our tax softwareProvide accurate account and product informationDocument interactions for trend analysisMaintain service levels and call quality at 90%+Support via chat and email when neededCollaborate with sales team for customer transfersContribute to a fun and engaging workplace culture✅ Must-Have Skills & Experience2+ years of customer service experience (call center preferred)Strong verbal and written communicationChat box and email correspondence experienceFast system navigation and data entry skillsHigh school diploma or GED💡 Nice-to-Have SkillsExperience in financial or banking environmentsChat support and tax-related knowledgeExcel proficiencyBilingual abilities🎯 Ideal Candidate ExperienceWe welcome candidates from high-level retail roles (e.g., bank tellers, team leads, store managers). This role is perfect for someone ready to transition from retail into a professional office setting. Candidates with only cashier, gas station, or warehouse experience may not be the best fit.🎁 What We OfferUnlimited overtime during peak season (February)Performance-based giveawaysFun culture : themed Fridays, basketball hoop, market-style break roomAward-winning team : nominated for Mid-Size Call Center and Contact Center Manager of the Year🏢 Work EnvironmentQuiet, cubicle-style call centerSpacious break room with food optionsSupportive and engaging team atmosphere#NowHiring#JobOpening#JoinOurTeam#CareerOpportunity#HiringAlert#CustomerServiceJobs#CallCenterCareers#CustomerSupport#ServiceRepresentative#LouisvilleJobs#KentuckyCareers#LouisvilleHiring#WorkInLouisville#FunWorkCultureJob Type & LocationThis is a Contract position based out of Louisville, KY.Pay and BenefitsThe pay range for this position is $20.00 - $20.00 / hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Louisville,KY.Application DeadlineThis position is anticipated to close on Nov 28, 2025.h4>

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.