AMER Customer Success Lead (Fully-Remote)

ABOUT THE COMPANY

The best of all worlds : join Avolution, a highly regarded, worldwide, financially sound and growing 20-year-old Enterprise Architecture Software company. With offices in Northern Virginia, Sydney, Singapore, London, and the Middle East, Avolution is established as an industry leader in its Gartner Magic Quadrant and other industry reports. Be part of a smart, friendly team, and use your skills and initiative to drive growth. Benefit from our culture which is described by employees as collegial, collaborative, flexible, and supportive.

ABOUT THE ROLE

We are seeking a high-performing Customer Success Lead with deep experience in SaaS customer success to join our Americas (AMER) team. This is a unique opportunity to shape and elevate an existing customer success function. You’ll lead a team of Customer Success Managers (CSMs), drive strategic expansion initiatives, and ensure our customers achieve measurable value and long-term success.

This role is ideal for a self-motivated, proactive leader who thrives in dynamic environments and is comfortable navigating ambiguity and change. You’ll be empowered to take ownership, implement scalable processes, and build a high-performing team culture.

Responsibilities

1. Team Leadership & Development

• Lead, coach, and grow a high-performing Customer Success team.
• Set clear goals, monitor performance, and foster a collaborative, results-driven culture.
• Recruit, onboard, and continuously develop team members.

2. Customer Success Strategy & Execution

3. Expansion & Renewal Management

4. Customer Engagement & Advocacy

Requirements

Benefits

All applicants must have the right to work in the United States. Avolution is an equal opportunities employer.