Dispatcher - Feed Delivery (Nights)

Smithfield Hog Production

A great job-and a great future-awaits you at Smithfield Foods. We are an American food company with a leading position in packaged meats and fresh pork products. We're looking for motivated people who want to join our team and grow lasting and meaningful careers with us.

Compensation : $18.50 hourly

Provide excellent customer service by relaying information and responding to questions or concerns from route drivers, contract growers, and farm managers via email, by telephone or in person in an appropriate manner. Utilizes trucks, drivers and equipment to ensure the timely, complete and accurate pick up of animal disposal by performing the essential duties and responsibilities.

Core responsibilities :

• Establishes a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided.
• Generates master schedule by preparing and organizing work schedules for employees to make sure that appropriate number of employees are on duty in every given work period / shift.
• Studies changing traffic situations, traffic patterns and conditions as well as schedules for possible changes.
• Troubleshoots and expedites operations that delay schedule and alters schedules to meet unforeseen conditions.
• Creates and maintains service reports to accurately capture customer information.
• Monitor personnel and / or equipment locations and utilization in order to coordinate service and schedules.
• Collaborate with management to modify daily routes to accommodate the needs of customers.
• Receives incoming calls from farms, drivers and loading. Handles issues accordingly and logs all issues that pertain to transportation and production.
• Tactfully handles confrontational or stressful interactions with the public and effectively resolves customer disputes.
• Ensures compliance of federal and state DOT requirements.
• Performs driver and equipment audits and performs sanitation inspections.
• Maintains dept. records such as DVIR's, GPS tracking and departure schedules.
• Assists all vehicle accidents, investigations and reports.
• Responsible for following all policies and procedures which Smithfield Hog Production subscribes to including environmental and safety policies.
• Maintains excellent communication between all departments.
• Assists with special projects as assigned.
• Responsible for complying with all environmental laws and procedures to which Smithfield subscribes.
• Identify, investigate, and resolve service-related issues, both internally and with outside vendors or customers.
• Completes internal supporting paperwork upon time of receipt and enters all information into required MS Office programs.
• Uses computerized systems for tracking, information gathering and troubleshooting.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Work Environment & Physical Demands

The work environment characteristics & physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Relocation Package Available No

EEO Information Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757-357-1595.