Field Operations Supervisor

Supervisor - Field Operations Supervisor

At Serve Robotics, we're reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It's designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We're looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

About the Role

We are looking for a highly motivated Supervisor - Field Operations Supervisor to lead our field operations technician team while also providing technical support for our autonomous robot fleet. This hybrid role requires both leadership and hands-on problem-solvingyou will oversee daily operations while also troubleshooting, maintaining, and improving our robots in the field.

This position is ideal for someone who enjoys working at the intersection of operations, technology, and roboticsbalancing team management, logistics, and hands-on technical work.

Responsibilities

Operations Leadership & Team Management

• Hire, train, and develop a team of field operations technicians.
• Lead daily operations, ensuring smooth deployment and retrieval of robots.
• Monitor and evaluate staff and robot fleet performance to meet KPIs and service operational objectives.
• Collaborate cross functionally with the organization to identify pain points and product needs to increase efficiencies in operations
• Coordinate with Operations, Hardware Management, and HR for personnel administration, including performance appraisals, promotions, and compliance with company policies.
• Ensure proper documentation of operational procedures and performance improvements.

Robotics Technical Support & Maintenance

Qualifications

Technical Skills

What Makes You Standout