Mobile Associate, Store-in-Store, Retail Sales

Mobile Associate, Store-in-Store, Retail Sales

Join to apply for the Mobile Associate, Store-in-Store, Retail Sales role at T-Mobile. At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees get a competitive base salary and compensation package, including annual stock grants, employee stock purchase plan, 401(k), and access to money coaches. Our benefits support growth and are available to both full- and part-time employees.

Overview

Mobile Associates, Store-in-Store are part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage customers, build energy around our products and services, and thrive in a high-traffic environment. They identify customer needs, educate, demonstrate, and recommend solutions, and work toward meeting performance targets and quality-of-sale metrics.

Job Responsibilities

• Proactively engages with customers in a high-traffic retail environment; educate customers and showcase the value of T-Mobile solutions using digital tools.
• Leverage digital self-serve tools during interactions; identify needs and use solution-based selling to demonstrate value; guide customers to self-serve with the T-Mobile app.
• Complete training on in-store experience, products, processes, and systems; review personal results and promotions; maintain customer readiness; assist with onboarding activities across nearby store locations; participate in store operations and opening / closing procedures; manage access to kiosk assets per procedures.
• Build relationships with customers and deliver exceptional service; follow up, capture referrals, manage Be Back processes, and expand relationships with new and existing customers; may perform price overrides for specialty offers.

Education and Work Experience

Knowledge, Skills and Abilities

Licenses and Certifications

Travel

Travel Required : No

DOT Regulated

DOT Regulated Position : No

Compensation and Benefits

Hourly base pay : $17.50, plus $5.00 per hour training pay. On-the-job training during the first 90 days with eligibility for additional incentives after promotion to Mobile Expert. All employees are eligible for an annual stock grant. Benefits include medical, dental, vision, 401(k), paid time off, holidays, parental leave, family building benefits, and various insurance options. See www.t-mobilebenefits.com for details.

Equal Opportunity

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions regarding employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability, or any other status protected by law. Reasonable accommodation requests can be made by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.

Senior / Employment Type / Functions

J-18808-Ljbffr