BDC Customer Care Specialist

Job Description

Job Description

BDC Customer Care Specialist

We're looking for a friendly, organized, and customer-focused BDC Customer Care Specialist to be the first point of contact for our dealership. The ideal candidate will be comfortable handling inbound and outbound calls, setting appointments, and providing exceptional service to every customer. If you have great communication skills, attention to detail, and enjoy working in a fast-paced environment, we’d love to meet you.

Why Work For Us?

At Twin City Dealerships, we believe in not just offering a job, but providing a fulfilling and supportive work experience. We value our employees and offer a comprehensive benefits package designed to support your personal and professional growth.

Our Benefits Include :

• Generous PTO
• 401(k) Contributions
• Health Insurance
• Vision and Dental Insurance
• Disability Insurance
• Life Insurance & Cancer Policies

Perks and Community Engagement :

Responsibilities

Promote and seek out opportunities to deliver a top-notch customer experience

Interact with customers to identify their individual needs and opportunities for new / used cars sales presentations

Work closely with the Sales Managers and other sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM

Complete phone calls as assigned by the Sales Manager

Act as a member of the BDC team, which includes cross-training for internet lead and incoming / outgoing telephone sales prospecting roles

Stay informed about new products, features,accessories, etc., and their benefits to customers

Attend product and sales training as requested by Sales Managers

Attend sales meetings

Maintain a professional appearance

Requirements

High school diploma or general education degree (GED)

Sufficient reading skills to read, analyze, and interpret general business periodicals

Strong writing skills to write reports,business correspondence

Presentation skills to share information and respond to questions from groups of managers,clients, customers, and the general public

Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form

Clean driving record & valid driver’s license

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.