Job Description
Job Description
Overview
With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and / or manages hotel / casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com.
Responsibilities
Job Objective
- To provide for the best possible handling of the guest’s needs by serving them in an efficient, professional and hospitable manner
- To provide that service by working in cooperation with the kitchen, roadies, hosts and all other employees
- To work with management to ensure the success of each event
- To work within the Hard Rock Café Mission and Values
Responsibilities
Read and follow the BEOSet up of private events based upon the instructions of the Banquet Manager / CaptainFollow all banquet standards in maintaining our high level of guest serviceBreakdown of all areas and proper storage of all banquet equipmentUnderstand and follow through with all policies and procedures of the Banquet Department and the Hard Rock OrganizationWork as a team with all other servers and staffBe at your very best at all times and create an experience for our guests that is memorable and beyond their expectationsAny other and all duties assigned by the Banquet Manager / CaptainQualifications
Job Requirements Include :
Performing duties which require bending & reachingAble to lift up to 25-poundsStanding or walking on the floor for up to 8+ hoursMaintaining a well-groomed appearance (“having a plan”)Following all uniform guidelinesPracticing all safety & sanitation standardsRecycling products, where possibleRemaining calm in a hectic, fast-paced atmosphereDemonstrating a high level of organization, attention-to-detail and a sense-of-urgencyDisplaying a positive and outwardly friendly attitude toward guests and co-workers – never allowing personal life or outside influences to dictate attitudeMaintaining HRC’s 5 core Values and Mission StatementQualifications
Prior experience as a banquet server and / or bartenderVersed in banquet table serviceAvailable to work a wide variety of shifts and schedules