Intake Coordinator

Job Description

Job Description

The Intake Coordinator plays a critical role in the Health Care Services team by managing the initial patient intake process at the Tyler Home Health Branch. This position ensures that all patient information is accurately collected, verified, and entered into the system to facilitate seamless care coordination. The Intake Coordinator acts as a liaison between patients, healthcare providers, and internal teams to schedule assessments and initiate care plans promptly. By maintaining organized and thorough documentation, the coordinator supports compliance with healthcare regulations and enhances patient satisfaction. Ultimately, this role contributes to the efficient delivery of home health services by ensuring that every patient’s intake experience is handled with professionalism and attention to detail.

As a Intake Referral Coordinator, you will :

Receives and appropriately documents new referrals in a timely manner.

Verifies each patient’s payor source and maintains and tracks insurance authorizations and initial certifications.

Participates in coordinating care with Nursing Supervisors, patients, and the interdisciplinary group.

Provides effective communication to patients, staff members, other health care professionals and referral sources.

Responds to Agency and patient needs in a professional and creative manner.

Demonstrates commitment, professional growth and competency.

Participates in Agency-sponsored in-service training.

Participates in the Agency’s QAPI program.

Promotes the Agency philosophy and administrative policies to ensure quality of care.

Requirements

Minimum one year of experience in referral intake is preferred

Experience with third party payers, Medicare and Medicaid highly desirable

Medical Field background preferred, including familiarity with medical terminology

Excellent computer and customer service skills

LVN / LPN preferred

Valid Driver’s License

Valid Auto Insurance

HomeCare HomeBase experience preferred

Benefits and Perks

• Medical, Dental, Vision Insurance
• 401k You’re eligible after 3 months of service / The plan is 100% fully vested immediately / Choice Health At Home contributes 100% of the first 3% you contribute each pay period
• Health Savings Account
• Life Insurance
• Short & Long Term Disability Insurance
• Paid Time Off and Paid Holidays